Natalie Mangwendeza
Warsaw,Poland
Summary
Detail-oriented and proactive professional with experience supporting operations, customer service, and administrative functions in fast-paced environments. Skilled in task coordination, scheduling, data tracking, and process improvement, with a strong ability to manage multiple priorities and meet deadlines. Known for maintaining accurate records, supporting team workflows, and ensuring quality standards are met. Proficient in calendar management, reporting, data entry, and basic financial tracking, with a growing focus on project coordination, operational efficiency, and quality analysis.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Administrative & Customer Service
Asian House
WARAW
2024.08 - 2025.09
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
OPERATIONS ADMINISTRATIVE ASSISTANT
MILLENNIAL ACADEMY
ZIMBABWE
2023.02 - 2023.10
- Coordinated office operations and administrative workflows, utilizing digital check-in and communication systems to support efficient daily operations and stakeholder access management.
- Managed inbound and outbound communications across multiple channels, ensuring accurate routing, timely responses, and alignment with internal processes.
- Provided operational information and support using internal databases, digital tools, and documentation systems, ensuring accuracy and consistency.
- Coordinated logistics and vendor-related activities, including travel, accommodations, and on-site services, ensuring cost control, accuracy, and schedule adherence.
- Tracked and reconciled financial transactions, including expenses and revenue, using accounting software and spreadsheets; supported budget tracking, forecasting, and financial reporting.
- Maintained structured records, issue logs, and documentation, ensuring compliance, audit readiness, and knowledge continuity.
- Supported operational quality by ensuring documentation accuracy, process adherence, and continuous organization of administrative data.
- Executed administrative and operational support tasks using modern office systems and tools to maintain efficiency and reliability across daily operations.
Education
HIGH SCHOOL DIPLOMA -
MARANATHA HIGH SCHOOL
HARARE, ZIMBABWE 2016.01 - 9 2021
BACHELORS OF MANAGEMENT - Project Management
VISTULA UNIVERSITY
WARSAW, POLAND 2023.04 - 2026.03
Skills
- Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access
- Cyber awareness
- Collaboration Tools
- Task & Workflow Management
- KPI Tracking & Reporting
- Process Documentation (SOPs)
- Cross-Functional Coordination
- Process Improvement
- Project Coordination
- Agile & Scrum fundamentals
- Root Cause Analysis (basic)
LANGUAGE SKILLS
Mother tongue(s): ENGLISH
Beginner (A1)
A1
ENGLISH: C2 (Listening, Reading, Spoken production, Spoken interaction, Writing)
Beginner (A1)
A1
SHONA: C1 (Listening, Reading, Spoken production, Spoken interaction, Writing)
Beginner (A1)
A1
Spanish
Beginner (A1)
A1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Beginner (A1)
A1
HOBBIES AND INTERESTS
Community Volunteering Organizing and participating in community events, such as charity drives, Building personal productivity systems using Notion, Budget tracking and financial planning using spreadsheets, Learning Agile and project coordination best practices, Process optimization for personal and volunteer projects
COMMUNICATION AND INTERPERSONAL SKILLS
- Communication and interpersonal skills
- Organization & Prioritization
- Time Management
- Attention to Detail
- Problem-Solving
- Stakeholder Communication
- Accountability & Ownership
- Adaptability in Fast-Paced Environments
Timeline
Administrative & Customer Service
Asian House
2024.08 - 2025.09
BACHELORS OF MANAGEMENT - Project Management
VISTULA UNIVERSITY
2023.04 - 2026.03
OPERATIONS ADMINISTRATIVE ASSISTANT
MILLENNIAL ACADEMY
2023.02 - 2023.10
HIGH SCHOOL DIPLOMA -
MARANATHA HIGH SCHOOL
2016.01 - 9 2021