Natalie Kudzaishe Ngwerume
Warsaw
Summary
Business and Security Analytics student with a strong interest in Information Technology. Passionate about ensuring long-term customer satisfaction through the delivery of high-quality service and unmatched technical support. Exceptional skills in oral and written communication, active listening, and analytical problem-solving. Committed to enhancing customer experiences by adopting a service-oriented approach, understanding their needs, and offering tailored technological solutions that foster lasting loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
TELEPERFORMANCE
05.2024 - Current
- Effectively handled high-stress situations, maintaining professionalism under pressure.
- Handled chats efficiently, finding satisfactory resolutions for both the customers and the company alike.
- Responded to customer requests for products, services and company information.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Customer Service Representative
TELECEL
12.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
SCHOOL STORE ASSISTANT
REGINA MUNDI HIGH SCHOOL
01.2019 - 04.2020
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Greeted customers entering store and offered assistance with requirements.
Education
BACHELOR OF BUSINESS AND SECURITY ANALYTICS - Business And Managerial Economics
VISTULA UNIVERSITY
Warsaw, Poland06.2027
Skills
- Customer Service
- Proficient in fast typing with high levels of accuracy
- Effective Communication
- Active Listening
- Critical Thinking
- Data Entry
- Customer Assistance
- Reliable and Responsible
- Use of Microsoft office packages such as Microsoft Powerpoint, Microsoft Excel, Microsoft word
- Product Knowledge
Certification
- COMPUTER OPERATIONS AND PACKAGES CERTIFICATION ( HIGHER EDUCATION EXAMINATIONS COUNCIL)
- CAMBRIDGE A LEVEL (BUSINESS , COMPUTER SCIENCE, GEOGRAPHY)
Languages
English
Native language
German
Beginner
A1
Additional Information
“I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 201 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) introduced into the polish law with Data Protection Act of 10 May 2018 (Dz. U. 2018 poz. 1000 as amended). I acknowledge that I have the right at any time to view, to amend or correct, and to request to erase my personal data."
Timeline
Customer Support Specialist
TELEPERFORMANCE
05.2024 - Current
Customer Service Representative
TELECEL
12.2022 - 08.2023
SCHOOL STORE ASSISTANT
REGINA MUNDI HIGH SCHOOL
01.2019 - 04.2020
BACHELOR OF BUSINESS AND SECURITY ANALYTICS - Business And Managerial Economics
VISTULA UNIVERSITY
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance