Nataliia Myroniuk
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Junior Specialist Account Payable
Publicis Re:Sources
08.2022 - 09.2023
- Assisted in training of new employees, fostering a positive work environment conducive to team development and success.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues effectively, and consistently exceeding expectations.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Verification and posting invoices for the Hungarian and Bulgarian markets.
- Verification and accounting of employees expenses.
- Preparing payment proposals and making regular payments.
- Posting bank statements and settling incoming payments with open records.
- Creating an agenda for the team.
Junior Technical Support Assistant
Capgemini
04.2022 - 05.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Handled high volumes of incoming calls professionally while maintaining a calm demeanor under pressure.
- Provided remote assistance using screen-sharing tools, facilitating faster resolutions without requiring onsite visits.
- Utilized strong problem-solving skills to troubleshoot hardware, software, and network connectivity issues effectively.
- Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
Customer Journey Expert
Concentrix
07.2021 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Chine
Catholic University of Lublin
Lublin, Poland07.2026
Master of Science - International Relations
Maria Curie-Skłodowska University
Lublin, Poland07.2020
Bachelor of Science - International Relations
Maria Curie-Skłodowska University
Lublin 07.2018
Skills
- Customer Relations
- Analytical Thinking
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Verbal Communication
Certification
- School of realism in international relations - UMCS 05.2020
- National Identities at Europe's Eastern Margins: Between Geo- and Bio-Politics UMCS 01.2020
Languages
Ukrainian, Russian
Native language
English
Upper intermediate
B2
Polish
Upper intermediate
B2
Chinese (Mandarin)
Beginner
A1
Spanish
Beginner
A1
Timeline
Junior Specialist Account Payable
Publicis Re:Sources
08.2022 - 09.2023
Junior Technical Support Assistant
Capgemini
04.2022 - 05.2022
Customer Journey Expert
Concentrix
07.2021 - 03.2023
Bachelor of Science - Chine
Catholic University of Lublin
Master of Science - International Relations
Maria Curie-Skłodowska University
Bachelor of Science - International Relations
Maria Curie-Skłodowska University