Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nataliia Myroniuk

Nataliia Myroniuk

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Junior Specialist Account Payable

Publicis Re:Sources
08.2022 - 09.2023
  • Assisted in training of new employees, fostering a positive work environment conducive to team development and success.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues effectively, and consistently exceeding expectations.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Verification and posting invoices for the Hungarian and Bulgarian markets.
  • Verification and accounting of employees expenses.
  • Preparing payment proposals and making regular payments.
  • Posting bank statements and settling incoming payments with open records.
  • Creating an agenda for the team.

Junior Technical Support Assistant

Capgemini
04.2022 - 05.2022
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Handled high volumes of incoming calls professionally while maintaining a calm demeanor under pressure.
  • Provided remote assistance using screen-sharing tools, facilitating faster resolutions without requiring onsite visits.
  • Utilized strong problem-solving skills to troubleshoot hardware, software, and network connectivity issues effectively.
  • Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.

Customer Journey Expert

Concentrix
07.2021 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Education

Bachelor of Science - Chine

Catholic University of Lublin
Lublin, Poland
07.2026

Master of Science - International Relations

Maria Curie-Skłodowska University
Lublin, Poland
07.2020

Bachelor of Science - International Relations

Maria Curie-Skłodowska University
Lublin
07.2018

Skills

  • Customer Relations
  • Analytical Thinking
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Critical Thinking
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Verbal Communication

Certification

  • School of realism in international relations - UMCS 05.2020
  • National Identities at Europe's Eastern Margins: Between Geo- and Bio-Politics UMCS 01.2020

Languages

Ukrainian, Russian
Native language
English
Upper intermediate
B2
Polish
Upper intermediate
B2
Chinese (Mandarin)
Beginner
A1
Spanish
Beginner
A1

Timeline

Junior Specialist Account Payable

Publicis Re:Sources
08.2022 - 09.2023

Junior Technical Support Assistant

Capgemini
04.2022 - 05.2022

Customer Journey Expert

Concentrix
07.2021 - 03.2023

Bachelor of Science - Chine

Catholic University of Lublin

Master of Science - International Relations

Maria Curie-Skłodowska University

Bachelor of Science - International Relations

Maria Curie-Skłodowska University

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Nataliia Myroniuk