Nataliia Myroniuk
Lublin
Summary
Customer & Operations Specialist with experience in coordinating operational processes, customer service (B2C/B2B) in 4 languages, and supporting administrative and financial operations. Skilled in process optimization, problem-solving, and team management, with a track record of ensuring high-quality service in international and multilingual environments.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Customer & Operations Specialist
Evelstar
Lublin
2024.11 - Current
- Coordination of operational and administrative processes and support of B2C/B2B clients in 4 languages
- Registration and verification of documents, including legalization of foreigners
- Resolving customer issues and providing operational support for projects (e.g., Bolt Food)
- Team planning and workflow optimization
- Representing company at job fairs and industry events
Customer Service Specialist /
Exlibra
Lublin
2024.06 - 2024.10
- Providing accurate information to clients and resolving issues in timely manner
- Building long-term client relationships through effective communication
- Identifying process improvements and optimizing workflow
- Maintaining and updating client databases and documentation
Junior Accounts & Payments Specialist
Publicis Resources
Lublin
2022.08 - 2023.09
- Posting invoices and employee expenses for international markets (Hungary, Bulgaria, Sweden)
- Preparing and executing manual and automated payments
- Initiating process improvements and supervising invoice scanning BOT
- Training new team members, planning and organizing workflow
Junior Technical Support Assistant
Capgemini
Lubin, Greater Poland
2022.04 - 2022.06
- Operating company systems and MS Office in daily operational processes
- Logging and monitoring tickets in ticketing system; first-line technical support
- Documenting and updating IT support processes; collaborating with technical teams
Customer Journey Expert
Concentrix
Lublin
2021.07 - 2022.03
- Supporting clients via chat, resolving issues quickly and accurately
- Analyzing client problems, applying logical solutions, and making effective decisions
- Working under pressure, reporting results, and proposing process improvements
Education
Bachelor of Science - International Relations
Maria Curie-Skłodowska University,
Lublin 10/2015 - 07/2018
Master of Science - International Relations
Maria Curie-Skłodowska University
Lublin 10/2018 - 07/2020
Skills
- B2C/B2B customer service in 4 languages
- Coordination of operational and administrative processes
- Accounting and payment management
- IT support and systems (MS Office, ticketing)
- Problem analysis and resolution
- Team planning and management
Languages
English
Advanced
Polish
Fluent
Ukrainian
Native
Russian
Native
Affiliations
- Contemporary literature
- Chinese culture and language
- Makeup artistry
- Drawing and visual arts
Certification
- School of Realism in International Relations, UMCS – May 2020
- National Identities at Europe’s Eastern Margins: Between Geo- and Bio-Politics, UMCS – Jan 2020
Timeline
Customer & Operations Specialist
Evelstar
2024.11 - Current
Customer Service Specialist /
Exlibra
2024.06 - 2024.10
Junior Accounts & Payments Specialist
Publicis Resources
2022.08 - 2023.09
Junior Technical Support Assistant
Capgemini
2022.04 - 2022.06
Customer Journey Expert
Concentrix
2021.07 - 2022.03
Bachelor of Science - International Relations
Maria Curie-Skłodowska University,
10/2015 - 07/2018
Master of Science - International Relations
Maria Curie-Skłodowska University
10/2018 - 07/2020