Summary
Overview
Work history
Education
Skills
LANG
Timeline
Generic
Nataliia Prots

Nataliia Prots

Summary

Multilingual professional with experience in customer service, administration, and international client support. Skilled in communication, coordination, and problem-solving, with a strong ability to assist clients in navigating administrative and legal processes. Adaptable and reliable, with experience in multicultural environments including NGOs, public institutions, and hospitality.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Integration advisor

A.G. Farah GOOD START Foundation for Migrants
Warsaw, Poland
10.2022 - Current

- Provided integration support to migrants both remotely and in person
- Coordinated access to public services and institutions
- Delivered multilingual support and translation assistance
- Prepared documentation, reports, and client communication
- Handled helpline inquiries and client cases

Helpline & Client Support Advisor

Ukrainian House Foundation
Warsaw, Poland
01.2024 - 09.2024

- Provided guidance on residence legalization in Poland
- Assisted with applications and appeals to public institutions
- Supported clients with tax (PIT) settlements
- Delivered support via helpline and consultation point

Ukrainian translator

Mazovian Voivodship Office
Warsaw, Poland
02.2022 - 03.2023

- Provided interpretation and translation services
- Supported foreigners at reception points
- Coordinated with institutions and services

Rental Support Administrator

R4R Leasing Sp. z o.o.
Warsaw, Poland
06.2022 - 09.2022

- Worked with CRM systems
- Handled customer service and inbound calls
- Prepared financial and budget reports
- Supported sales administration

Receptionist

JK ZAWIMEX DEVELOPMENT P.R.B. KRZYSZTOF ZALEWSKI
Warsaw, Poland
06.2019 - 02.2020

- Managed reservations and guest services
- Processed payments and handled customer inquiries
- Maintained high service standards

Education

Master's Degree - Tourism and Recreation, Hospitality Management

ALMAMER University
Warsaw, Poland
10.2012 - 06.2014

Master's Degree - International Relations, International Economic Relations

Ivan Franko National University
Lviv, Ukraine
09.2000 - 06.2005

Postgraduate Studies - Ukrainian Language Translation

University of Warsaw
Warsaw, Poland
10.2024 - 07.2025

Skills

  • Customer Service, Administrative Support, CRM Systems, Multilingual Communication, Case Handling, Documentation & Compliance, Problem Solving, MS Office

LANG

Ukrainian
Native
English
Upper intermediate
Russian
Fluent
Polish
Fluent

Timeline

Postgraduate Studies - Ukrainian Language Translation

University of Warsaw
10.2024 - 07.2025

Helpline & Client Support Advisor

Ukrainian House Foundation
01.2024 - 09.2024

Integration advisor

A.G. Farah GOOD START Foundation for Migrants
10.2022 - Current

Rental Support Administrator

R4R Leasing Sp. z o.o.
06.2022 - 09.2022

Ukrainian translator

Mazovian Voivodship Office
02.2022 - 03.2023

Receptionist

JK ZAWIMEX DEVELOPMENT P.R.B. KRZYSZTOF ZALEWSKI
06.2019 - 02.2020

Master's Degree - Tourism and Recreation, Hospitality Management

ALMAMER University
10.2012 - 06.2014

Master's Degree - International Relations, International Economic Relations

Ivan Franko National University
09.2000 - 06.2005
Nataliia Prots