Nataliia Prots
Summary
Multilingual professional with experience in customer service, administration, and international client support. Skilled in communication, coordination, and problem-solving, with a strong ability to assist clients in navigating administrative and legal processes. Adaptable and reliable, with experience in multicultural environments including NGOs, public institutions, and hospitality.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Integration advisor
A.G. Farah GOOD START Foundation for Migrants
Warsaw, Poland
2022.10 - Current
- Provided integration support to migrants both remotely and in person
- Coordinated access to public services and institutions
- Delivered multilingual support and translation assistance
- Prepared documentation, reports, and client communication
- Handled helpline inquiries and client cases
Helpline & Client Support Advisor
Ukrainian House Foundation
Warsaw, Poland
2024.01 - 2024.09
- Provided guidance on residence legalization in Poland
- Assisted with applications and appeals to public institutions
- Supported clients with tax (PIT) settlements
- Delivered support via helpline and consultation point
Ukrainian translator
Mazovian Voivodship Office
Warsaw, Poland
2022.02 - 2023.03
- Provided interpretation and translation services
- Supported foreigners at reception points
- Coordinated with institutions and services
Rental Support Administrator
R4R Leasing Sp. z o.o.
Warsaw, Poland
2022.06 - 2022.09
- Worked with CRM systems
- Handled customer service and inbound calls
- Prepared financial and budget reports
- Supported sales administration
Receptionist
JK ZAWIMEX DEVELOPMENT P.R.B. KRZYSZTOF ZALEWSKI
Warsaw, Poland
2019.06 - 2020.02
- Managed reservations and guest services
- Processed payments and handled customer inquiries
- Maintained high service standards
Education
Master's Degree - Tourism and Recreation, Hospitality Management
ALMAMER University
Warsaw, Poland 2012.10 - 2014.06
Master's Degree - International Relations, International Economic Relations
Ivan Franko National University
Lviv, Ukraine 2000.09 - 2005.06
Postgraduate Studies - Ukrainian Language Translation
University of Warsaw
Warsaw, Poland 2024.10 - 2025.07
Skills
- Customer Service, Administrative Support, CRM Systems, Multilingual Communication, Case Handling, Documentation & Compliance, Problem Solving, MS Office
LANG
Ukrainian
Native
English
Upper intermediate
Russian
Fluent
Polish
Fluent
Timeline
Postgraduate Studies - Ukrainian Language Translation
University of Warsaw
2024.10 - 2025.07
Helpline & Client Support Advisor
Ukrainian House Foundation
2024.01 - 2024.09
Integration advisor
A.G. Farah GOOD START Foundation for Migrants
2022.10 - Current
Rental Support Administrator
R4R Leasing Sp. z o.o.
2022.06 - 2022.09
Ukrainian translator
Mazovian Voivodship Office
2022.02 - 2023.03
Receptionist
JK ZAWIMEX DEVELOPMENT P.R.B. KRZYSZTOF ZALEWSKI
2019.06 - 2020.02
Master's Degree - Tourism and Recreation, Hospitality Management
ALMAMER University
2012.10 - 2014.06
Master's Degree - International Relations, International Economic Relations
Ivan Franko National University
2000.09 - 2005.06