Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nataliia Protsko

Ottawa

Summary

● 2 years of sales experience in IT company and a department store

● Currently works at Fairmont

● Master Degree in Public Administration

● Excellent organization skills, reliable and self starter, works well under pressure

● CRM Software, Strategic planning, Critical thinking, Conflict resolution

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Fairmont Chateau Laurier
04.2023 - Current

• Provide the perfect service experience for restaurant patrons.

• Ensure the guest feels important and welcome in the restaurant.

• Ensure hot food is hot and cold food is cold.

• Adhere to timing standards for products and services.

Student Association for Foreign Students

International European University
03.2022 - 03.2023

● Preparing for meetings and events within the International Center as requested by staff;

● Providing a welcoming environment for International Center guests, especially students in a manner consistent with the Division of Student Affairs’ standard for “Service Excellence”; ● Assisting with coordination of work study students assigned to the International Center.

Area Sales Manager

Foxtrot, Home Department (A company similar to canadian tire)
02.2021 - 02.2022

• Qualified and responded to general inquiries from both established and prospective customers,

• Issued and assisted in closing sales contracts for large value items (fridge, washing machine, etc)

• Provided regular sales office coverage;

• Responsible for store display and providing

• Responsible for inventory of goods in my department

Manager of Sales and Production

IT-company Magneticone Mobile
01.2020 - 01.2021

• Overseeing local and regional sales, promotions and campaigns;

• Building and maintaining relationships with key partners;

• Handling, sorting and sending mail;

• Providing administrative support as required by Director of Sales & Marketing, Sales Managers;

• Directing and coordinating all sales activities locally and regionally;

• Ensuring prompt and courteous service is extended to both internal and external clients;

• Contacting customers.

Education

MBA - Master of Economics And Management

Politechnika Opolska
Opole,Poland
03.2022

MBA - Master of Public Administration

Ternopil Ivan Puluj National Technical University
Ternopil,Ukraine
01.2021

BBA - Bachelor of Public Administration

Ternopil Ivan Puluj National Technical University
Ternopil,Ukraine
01.2020

Erasmus Plus Programme - Bachelor of Public Administration

University of Valencia
Valencia, Spain
01.2019

Skills

  • Project Management
  • Google Sheets
  • Product Knowledge
  • Sales Report Generation
  • Selling Skills
  • Guest Satisfaction
  • Telephone Reception
  • Calm and Professional Under Pressure

Languages

Ukrainian
Native language
Polish
Upper intermediate
B2
English
Advanced
C1

Timeline

Customer Service Associate

Fairmont Chateau Laurier
04.2023 - Current

Student Association for Foreign Students

International European University
03.2022 - 03.2023

Area Sales Manager

Foxtrot, Home Department (A company similar to canadian tire)
02.2021 - 02.2022

Manager of Sales and Production

IT-company Magneticone Mobile
01.2020 - 01.2021

MBA - Master of Economics And Management

Politechnika Opolska

MBA - Master of Public Administration

Ternopil Ivan Puluj National Technical University

BBA - Bachelor of Public Administration

Ternopil Ivan Puluj National Technical University

Erasmus Plus Programme - Bachelor of Public Administration

University of Valencia
Nataliia Protsko