NATALLIA FAMINA

Company Overview: https://swag42.com/

As the Head of Delivery at SWAG42, a startup specializing in custom merchandise production for IT companies, I ensure orders are produced and shipped on time while maintaining high-quality standards. My responsibilities include:

• Led a team of 18 across production, logistics, and quality control, successfully managing ~300 orders simultaneously at different stages of execution.
• Increased on-time delivery rate to 97% by introducing a visual order tracking system in Fibery, reducing delays and miscommunication.
• Improved quality control by implementing standardized checklists and feedback loops - customer complaints reduced by 30%.
• Reduced production errors by 50% by creating a clear 12-group item requirements table for order validation before production starts.
• Developed and maintained production cost tracking and margin control system - optimized cost efficiency by 15%.
• Took over leadership of the laboratory team, launching over 20 new clothing patterns and successfully preparing all samples for a major annual catalog update within 1 month.
• Optimized sample creation by working in Inventex and improving collaboration between lab and sales, ensuring designs were both aesthetic and manufacturable.

As a Delivery Manager, I specialize in overseeing the entire lifecycle of merchandise production and delivery. My strengths lie in project management, supply chain coordination and team leadership, ensuring that each project is completed on time, within budget, and to the highest quality standards. Key responsibilities include:

• Managed full lifecycle of merchandise production and delivery for B2B clients, completing over 200 projects on time and within budget.
• Streamlined procurement and logistics workflows, improving delivery times by 20%.
• Mentored and coordinated a cross-functional team (designers, contractors, logistics), resulting in +25% team productivity and improved vendor satisfaction.
• Created a margin calculation system to track profit per order, helping the company identify and correct low-margin projects proactively.
• Resolved >90 operational issues per month, maintaining customer satisfaction and production continuity during peak periods.

As an Outsource Manager at SWAG42, I manage and optimize relationships with external contractors, ensuring the seamless production and delivery of high-quality SWAG products. My role focuses on coordinating outsourced operations, maintaining strong vendor partnerships, and ensuring cost-effective and timely production. My responsibilities include:

• Oversaw all external production contractors, managing timelines, quality, and logistics for 100+ concurrent orders, with a standard delivery window of 25 working days.
• Sourced 15 new contractors, expanding production capacity by 30% during peak seasons.
• Standardized approval and logistics procedures for materials, reducing sample approval delays by 35%.
• Negotiated pricing and service terms, contributing to a 10% reduction in external production costs.

Company Overview: https://www.kia.com/

As a Product Manager at Kia Motors, I led product strategies for Kia vehicles, aligning with market trends and customer preferences to drive growth and profitability. Passionate about innovation in the automotive industry. My responsibilities include:

• Developed and implemented product strategy for 10+ KIA models, based on market analysis, competitor benchmarking, and customer insights.
• Increased sales conversion rate by 15% through detailed product positioning and feature optimization.
• Led pricing analysis initiatives, directly improving profit margins by 12% on selected models.
• Collaborated with marketing to launch brochures and digital catalogs, boosting customer engagement and lead generation.

As a Sales Trainer at Kia Motors, I'm dedicated to empowering our sales teams with the knowledge, skills, and strategies they need to excel in the dynamic automotive industry. My responsibilities include:

• Trained 70+ new sales representatives across 7 dealerships, improving onboarding efficiency by 50%.
• Designed a scalable training program with role-playing scenarios and exams - helped boost monthly sales by 20% on average.
• Launched a competitive test-drive initiative that led to a 30% increase in test drive-to-sale conversion.
• Conducted market and competitor research to inform training content and support product launches.

My responsibilities include:

• Managed full sales cycle for over 600 vehicles, consistently exceeding quarterly targets by 15-25%.
• Promoted "Personal Manager" approach, achieving highest customer retention score in the dealership network.
• Consulted clients on credit, trade-in, insurance, and optional equipment - boosting upsell revenue by 18% per customer.
• Ensured 99% delivery accuracy and satisfaction, coordinating logistics and delivery for new vehicles.