Natchel Piti
Warsaw
Summary
Experienced Customer Service and Sales Representative with a history of improving customer satisfaction and retention at Teleperformance. Proficient in active listening, problem-solving, and conflict resolution, with a strong ability to upsell services. Known for excellent interpersonal communication skills, fostering positive client relationships and driving sales growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperfomance
11.2023 - 10.2024
- Increased customer retention through empathetic resolution
- Responded to customer requests for products, services, and company information.
- Maintained professional demeanor during high-pressure situations and resolved conflicts effectively.
Sales Representative
Telone
02.2022 - 08.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor Of Science In Nursing - Nursing
Higher School of Economics And Innovation (Wsei)
Warsaw, Poland Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Customer relationship building
- Interpersonal communication skills
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Teleperfomance
11.2023 - 10.2024
Sales Representative
Telone
02.2022 - 08.2022
Bachelor Of Science In Nursing - Nursing
Higher School of Economics And Innovation (Wsei)
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