NATNAEL GENORE
Księdza Piotra Skargi 11, Mława
Summary
Reliable employee seeking customer service representative position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Experienced with 2 years of experience in work. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ethio-telecom
Addis Ababa,
05.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Responded proactively and positively to rapid change.
- Implemented and developed customer service training processes.
- Entered orders into [Type] computer database system.
Database and PCBA specialist in LG electronics
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- I try to make good environment in my working place, because I meet so many people from different nationalities. For example : Polish, Koreans, Chinese.
Education
Bachelor of Science - Computer Science And Programming
University of Entrepreneurship And Administration
POLAND, Bursaki 12, 20-150 LublinSkills
- Verbal and Written Communication
- Understanding Customer Needs
- Knowledge database understanding
- Customer Data Confidentiality
- Multitasking and Prioritization
- Customer Account Management
- Customer Retention Strategies
- Data Entry and Maintenance
- Database Management
- LiveChat Messaging
Languages
English
Proficient
C2
Timeline
Customer Service Representative
Ethio-telecom
05.2020 - 01.2022
Database and PCBA specialist in LG electronics
Bachelor of Science - Computer Science And Programming
University of Entrepreneurship And Administration