NATNAEL TADESSE
Katowice
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Adept at resolving complex customer issues, my tenure at Concentrix honed my problem-solving and Active Listening skills, leading to a significant increase in customer satisfaction. Recognized for exceptional service and critical thinking, I consistently exceeded performance metrics, demonstrating a profound impact on operational excellence and client satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Concentrix
10.2023 - Current
- Responsible for diagnosing and resolving technical issues related to ByteHi VM support and optimizing virtual machine performance.
- Ensured compliance with departmental SOPs by regularly reviewing and updating procedures, leading to successful regulatory audit with industries standards
- Delivering high-touch customer care to user's queries while keeping up the Key Performance Indicators.
- Effectively manage time and tasks to ensure the proper procedures are followed
- Maintain knowledge of client products and services.
Customer Service Representative
Safaricom
05.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Ethiopian Airlines
06.2021 - 04.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
BBA - Business Management
09.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
Languages
Amharic
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative - Concentrix
10.2023 - Current
Customer Service Representative - Safaricom
05.2022 - 11.2022
Customer Service Representative - Ethiopian Airlines
06.2021 - 04.2022
WSZIA Opole University - BBA, Business Management
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