Nazarii Kordan
Warsaw
Profil zawodowy
Currently, I am seeking new career opportunities to gain valuable experience and further develop my professional path. My goal is to find a position that allows continuous growth and learning of new skills. I am motivated to progress in a dynamic environment and believe that my energy and commitment will contribute to the company's success.
Podsumowanie
4
4
Languages
5
5
years of post-secondary education
4
4
years of professional experience
Doświadczenie
Process Executive
Aceolution
Warsaw
2025.10 - Current
- Register and onboard new drivers onto the Bolt platform in strict accordance with SOPs.
- Verify driver personal documents and vehicle paperwork to ensure full compliance.
- Support operational processes and manage high-volume backlogs during peak loads to avoid delays.
- Update, maintain, and archive driver and vehicle records in internal administrative systems and CRM.
- Audit and check vehicle markings for compliance with local regulations and brand standards.
- Perform daily administrative duties consistently meeting and exceeding Bolt KPI standards.
Administrative Specialist
4Specialist / Bolt
Warsaw
2025.03 - 2025.10
- Verification of drivers' documents operating on the Bolt platform
- Verification of vehicle documents active on the Bolt platform
- Ensuring compliance of taxi car markings
- Updating driver and vehicle data in the Bolt administrative system
- Registering new drivers and vehicles in the system
- Archiving documents in Bolt system
- Following internal regulations and guidelines
- Performing duties according to Bolt KPI standards
Insurance and Financial Advisor
Nationale-Nederlanden
Warsaw
2024.06 - 2025.05
- Active acquisition of clients and building long-term business relationships
- Financial and insurance needs analysis, offering tailored solutions
- Professional advisory in life insurance, investments, and pension products
- Preparing personalized offers and negotiating contract terms
- After-sales service - monitoring policies, supporting clients with additional services
- Meeting sales targets and reporting results
- Team collaboration and participation in training to enhance sales and product skills
Senior Customer Service Consultant
Teleperformance / Gorenje Group
Warsaw
2023.06 - 2024.06
- Providing comprehensive customer service, product, service, and promotion information
- Supporting clients with product-related issues, complaints, and warranties
- Handling and processing orders, monitoring status, coordinating deliveries and installations
- Cooperation with logistics, service, and marketing departments for effective customer service
- Providing basic technical product information and usage instructions
- Maintaining accurate customer records, analyzing needs, recommending suitable products
- Preparing reports on sales, complaints, and customer feedback to improve service quality
Visa Processing Specialist
Visa to Canada
Warsaw
2022.03 - 2023.06
- Advising clients on Canadian visa requirements and procedures
- Preparing and submitting visa applications to Canadian consulates
- Verifying documents for completeness and accuracy
- Assisting clients with visa forms and required attachments
- Monitoring application status and informing clients about progress
- Coordinating biometric data collection and other required steps
- Keeping up-to-date with changing Canadian visa regulations
Wykształcenie
MA - Project and Process Management
University Civitas
Warsaw 2025.08 - Current
BA - International Business and Marketing
Collegium Civitas
Warsaw 2021.10 - 2025.06
Umiejętności
- Deep knowledge of operational processes, SOPs, and regulatory compliance
- Onboarding, mentoring, and training new team members
- Handling operational escalations, complex cases, and quality checks
- Identifying process bottlenecks and suggesting workflow improvements
- Advanced MS Office (Excel formulas, data analysis, reporting) and process automation
- Expert navigation of CRM systems and administrative databases
- End-to-end document analysis, verification, and error minimization
- Backlog management and SLA adherence during high-volume periods
- Monitoring metrics to ensure team performance aligns with KPI standards
- Insurance, financial advisory, and consultative sales skills
- Active client communication, negotiations, and relationship building
- Strong problem-solving skills, adaptability, and independence in decision-making
- Driving License: Category B
Languages
Polish
Advanced
C1
English
Upper intermediate
B2
Ukrainian
Proficient
C2
Russian
Advanced
C1
Oś czasu
Process Executive
Aceolution
2025.10 - Current
MA - Project and Process Management
University Civitas
2025.08 - Current
Administrative Specialist
4Specialist / Bolt
2025.03 - 2025.10
Insurance and Financial Advisor
Nationale-Nederlanden
2024.06 - 2025.05
Senior Customer Service Consultant
Teleperformance / Gorenje Group
2023.06 - 2024.06
Visa Processing Specialist
Visa to Canada
2022.03 - 2023.06
BA - International Business and Marketing
Collegium Civitas
2021.10 - 2025.06