Caroline Nyamasve

• Prepared and implemented lesson plans covering required course topics.
• Led interesting and diverse group activities to engage students in course material.
• Prepared comprehensive English curriculum for multiple classes.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Administered assessments and standardized tests to evaluate student progress.
• Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Helped students develop important learning skills and good study habits useful in trade school or college education.
• Kept classroom organized, clean, and safe for students and visitors.
• Cultivated relationships with parents for complete support network.
• Worked with administrators on behavioral issues to support needs of students.
• Explored and implemented innovative use of technology in language education.
• Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
• Completed in-service and additional training to maintain professional growth.
• Planned coursework to introduce students to important literature.
• Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
• Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.
• Established appropriate deadlines and provided complete instructions for reading assignment and homework.
• Served as languages department member and attended meetings to develop and update course curricula.
• Coordinated theme days for classes to encourage interest in reading, resulting in significant increase in reading scores.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Preparing lesson plan in accordance with the curriculum.
• Engaging pupils in a creative and educational friendly manner.
• Observing and assessing assessments from each pupil.
• Assisting other educational practitioners.
• Partaking in trainings that will assist me in gaining more skills.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Served customers and followed outlined steps of service.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Improved operations through consistent hard work and dedication.
• Exceeded goals through effective task prioritization and great work ethic.
• Participated in team-building activities to enhance working relationships.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Resolved concerns with products or services to help with retention and drive sales.
• Delivering exceptional customer services via media platforms (telephone , emails , facebook and websites)
• Updating insurance accounts information and accurate documentation.
• Educating customers of services registration and accounts maintenance.

• Prepared and implemented lesson plans covering required course topics.
• Led interesting and diverse group activities to engage students in course material.
• Prepared comprehensive English curriculum for multiple classes.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Administered assessments and standardized tests to evaluate student progress.
• Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Helped students develop important learning skills and good study habits useful in trade school or college education.
• Kept classroom organized, clean, and safe for students and visitors.
• Cultivated relationships with parents for complete support network.
• Worked with administrators on behavioral issues to support needs of students.
• Explored and implemented innovative use of technology in language education.
• Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
• Completed in-service and additional training to maintain professional growth.
• Planned coursework to introduce students to important literature.
• Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
• Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.
• Established appropriate deadlines and provided complete instructions for reading assignment and homework.
• Served as languages department member and attended meetings to develop and update course curricula.
• Coordinated theme days for classes to encourage interest in reading, resulting in significant increase in reading scores.

• Established and accurately prepared customers accounts to complete new purchases.
• Set up service appointments to handle advanced technical concerns at customer locations.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.

· Ensure fast and efficient movement in order to minimize customer complaints/streamline the follow of customers through the branch

· Handled customer complaints and offer the Chief Teller

· Followed laid down procedures during the course of the work in order to minimize duplication of effort (reversal) and unnecessary losses to the bank

· Accepted queries for onward delivery to the back office for actioning

· Ensured customer service area is clean at all times

· Dealt with queries pertaining to the department and provided basic general information where required

· Reduced fraud and money laundering by ensuring that products in this area especially cards are collected by correct individuals

· Identified each customers banking needs and directed them to the appropriate area servicing, supporting and educating users in terms of Client Relationship Management (CRM) system usage and functionally through various means from telephonic and written communication to personal interaction

· Understanding the broader CRM objectives and ensuring this is communicated to all users

· Identified enhancements for improved process management, recovering revenue thereby contributing to branch profitability.

• Trained in conversational [Language] to enhance service of [Type] customers.
• Promoted company brand and unique offerings through personalized customer service.
• Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Served customers and followed outlined steps of service.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Improved operations through consistent hard work and dedication.
• Exceeded goals through effective task prioritization and great work ethic.
• Participated in team-building activities to enhance working relationships.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

· Processed all sundry expenses i.e. writing up of cheque and allocate the particular General Ledger account code to the expense type

· Ensured all cheque requisitions are authorized, signed and forwarded to the relevant supplier

· Captured cheque requisitions onto Cashbook system

· Reconciled balance per the Cashbook to the balance per the bank statements

· Ensured all stale cheques on the bank reconciliation are written back when they have gone stale

· Ensured that all relevant documentation is completed and sent to the bank when a stop payment is processed on a particular cheque

· Received invoices from suppliers and matched to order and obtained authorization for payment from Cost Centre Managers

· Captured invoices

· Ensured previous balances correspond with reconciliations

· Ensured allocation of the invoices and VAT is correct

· Liaised with Procurement regarding previously negotiated terms prior to passing for payment

· Reconciled captured invoices to suppliers statements

· Prepared cheques and obtained cheque signatures

· Ensured payments were made within supplier terms

Proactively engaged suppliers for outstanding accounts to ensure timeous payment of bills to prevent problems associated with late payments

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Introduced the use of feedback release form to understand the impact of the project within the participants.
• Evaluated and streamlined media platforms in disseminating development projects information within and outside the community.
• Build and managed talented team of youth as citicen journalist to tell their own community stories that spearheaded development projects.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Served customers and followed outlined steps of service.
• Identified issues, analyzed information and provided solutions to problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Used coordination and planning skills to achieve results according to schedule.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Participated in team-building activities to enhance working relationships.
• Exceeded goals through effective task prioritization and great work ethic.
• Improved operations through consistent hard work and dedication.
• Resolved problems, improved operations and provided exceptional service.