Nega Habtemariam
Warszawa
Summary
Forward-thinking Operations Specialist bringing 2 years of experience in Customer service and 2 years of experience in AML Operations Analyst in Banking sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Ms-excel and Outlook.
Overview
3
3
years of professional experience
Work History
First notice of loss (FNOL)
Sitel Group Polska (project Lyft)
2021.01 - 2022.10
- In this International company I got the chance to Advanced my customer service knowledge and skills.
- Responsible for answering hotline for accident reports.
- Solving customers inquiries.
- Implement the art of management and professionalism to serve a quality service to customers.
- Responsible for investigating and analyzing accident reports.
- Working on email to follow up with insurance and involved parties.
- Managed to use latest software and tools that are used for work flow.
Kyc Oprations Analyst
Citi Bank Europe
2022.10 - Current
- Responsible for completing due diligence for extra large corporations.
- Responsible for controlling AML watch list for individuals and entities.
- Investigating and conducting research for client onboarding and parodic review.
- Managed to work on operations that require high accountability and high responsibility.
- Achieved more than 100% of monthly performance targets
- Experienced to extract documents from company house, Lexis Nexis, D&B e.t.c
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Managed to combine high IT skills and soft skills to fulfill day to day tasks, Experienced on MS-Excel and Out look.
Education
Bachelor of Arts - Business Management
Vistula University
Warsaw10.2023
Bachelor of Science - Construction Engineering
Unity International University
Addis Ababa09.2020
Skills
- Strong IT skills
- Ms- Excel , Outlook
- Logical and analytical thinking, team oriented.
- Effective time management and working in fast paced environment.
- Ms-office suite
- Preparing balance sheet and income Statement
- Analyzing and reporting data.
- Attention to details.
- Risk Assessment.
- Audit Support.
- Information Gathering.
- Customer support.
Languages
English
Proficient
C2
polish
Beginner
A1
Activities
Volunteer (WHO certified) Physical exercise and sport (Running, Swimming...)
References
Karolina Rogalska - "Sitel Polska ", Team Manager, Karolina.rogalska@sitel.com
Dmytro Maievskyi- " Citi Europe" Team Leader, Dmytro.Maievskyi@Citi.com
Timeline
Kyc Oprations Analyst
Citi Bank Europe
2022.10 - Current
First notice of loss (FNOL)
Sitel Group Polska (project Lyft)
2021.01 - 2022.10
Bachelor of Arts - Business Management
Vistula University
Bachelor of Science - Construction Engineering
Unity International University
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