Neide Ferreira
Warsaw
Summary
I am organized and successfully manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. At work, I am always looking forward to maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
HR Senior Operations
Elanco
01.2023 - Current
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Prepare new hire letters, employee contracts, and corporate policies.
- Improved onboarding and orientation programs for new employees in LATAM.
- Manage benefits enrollment by answering questions and aiding employees with login details.
- Conducted comprehensive HR audits to identify areas of improvement, leading to enhanced compliance measures.
- Scheduled onboarding trainings for new hires in Colombia.
- Provide employee service support through ticketing system and calls.
Collections Specialist
Accenture
07.2022 - 12.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Established relationships with customers to encourage payment of delinquent accounts.
- Quantified debtor balances to avoid late payments and bad credit.
- Generated and distributed monthly customer statements.
Digital Marketing Analyst
Accenture
09.2021 - 06.2022
- Created customized marketing materials to increase product awareness.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Monitored online trends, conversations and innovations to optimize strategies.
AML/KYC Analyst
Accenture
07.2020 - 08.2021
- Conducted thorough reviews for high risk clients based on stratified risk level guidelines.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Reviewed together with PMO team on ways to improve the client's business strategy
- Complied with internal controls and government regulations.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
Data Analyst
Accenture
08.2018 - 07.2020
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Generated standard and custom reports to provide insights into business performance.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Together with PMO team utilized data visualization tools to effectively improve business insights.
Education
Bachelor of Social Science - International Relations
Vistula University
Warsaw, Poland10.2020
Skills
- Operational Processes
- Data Analysis/Entry
- Policy Development
- MS suit: Excell, PowerPoint, Word
- SNOW, SAP, Service cloud, High Radius
- Planning and Organization
- Team worker
Languages
Portuguese
Native language
Spanish
Advanced
C1
Turkish
Upper intermediate
B2
English
Proficient
C2
Timeline
HR Senior Operations
Elanco
01.2023 - Current
Collections Specialist
Accenture
07.2022 - 12.2022
Digital Marketing Analyst
Accenture
09.2021 - 06.2022
AML/KYC Analyst
Accenture
07.2020 - 08.2021
Data Analyst
Accenture
08.2018 - 07.2020
Bachelor of Social Science - International Relations
Vistula University
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