Nelly Shima
Zabrze
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
IT Support Engineer
Cognizant Technologies
04.2022 - 10.2024
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Customer Care Executive
Majorel
09.2019 - 02.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Education
Bachelor of Science - Computer And Information Systems Security
Coventry University
Wroclaw, Poland04-2024
Skills
- Remote desktop support
- Network troubleshooting
- Help desk support
- IT asset management
- Software installation
- Data backup and recovery
- Application support
Languages
Swahili
Native language
English
Proficient
C2
French
Proficient
C2
German
Proficient
C2
Timeline
IT Support Engineer
Cognizant Technologies
04.2022 - 10.2024
Customer Care Executive
Majorel
09.2019 - 02.2022
Bachelor of Science - Computer And Information Systems Security
Coventry University
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