Nelson Jean Jacques Abiali Mamadou
Wroclaw
Summary
IT analyst with 2 years of experience, I hold a Bachelor's degree in Business Management. I am passionate about literature and computer science, professional, and diligent at work.
Overview
6
6
years of professional experience
Work History
IT Analyst
HCL Tech
Wroclaw, Poland
03.2022 - Current
- IT Analyst, Helpdesk.
- I’m working on resolving technical issues for users, providing first-level IT support by phone, chat and email, managing support tickets, communicating effectively with clients using my bilingual skills and working collaboratively in a team. Proficient in IT systems, customer service, and proactive problem-solving.
Commercial Assistant
BANTOU
Bangui, C.A.R
05.2019 - 09.2021
- Bantou is a clothing company.
- I was in charge of the sale, promotion and price negociation of Bantou Items
- I worked remotely with Facebook, Instagram.
Service Operations Assistant
J.T.B.S
Bangui, C.A.R
07.2018 - 01.2019
- J.T.B.S is a Hydrocarbon company.
- I was in charge of liaison between the technical director and the elds agents in the provinces, basically I was working with phone, email, making rapports.
Education
Bachelor - Business Management
Wroclawska Akademia Biznesu
Poland 07.2024
Certicate - Community
RCM COLLEGE
03.2020
Baccalaureate - Economic
New Tech Institut
07.2018
Skills
- French
- English
- Good communication skills
- Team Work
- Bilingual communication
- Leadership
- Interpersonal skills
Consent
I hereby give consent for my personal data included herein to be processed for the purposes of recruitement
under the date protection act of 29 August 1997
(Ocial journal of laws 2002 no.101, item 926 as amended).
Link
https://www.linkedin.com/in/mamado-u-nelson-30413522b
Personal Information
- Title: IT Analyst
- Date of Birth: 11/11/02
- Nationality: Central African
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
IT Analyst
HCL Tech
03.2022 - Current
Commercial Assistant
BANTOU
05.2019 - 09.2021
Service Operations Assistant
J.T.B.S
07.2018 - 01.2019
Bachelor - Business Management
Wroclawska Akademia Biznesu
Certicate - Community
RCM COLLEGE
Baccalaureate - Economic
New Tech Institut