Nihat Huseynov
Customer Service Specialist
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Customer Service Specialist
Foundever
5 2024 - Current
- Providing customer service for Square products, including software, hardware, and financial services.
- Delivering exceptional service and maintain high customer satisfaction.(Over 85% customer satisfaction)
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Customer Relationship Manager
Total Auto Finance - Remote
04.2023 - 02.2024
- Offered customers accurate products according to their credit score and portfolio history.
- Acted as a liaison between customers and internal teams such as insurance, finance, and quality assurance departments, resulting in improved collaboration and streamlined issue resolution.
- Trained and mentored new hires, creating a knowledgeable and efficient team that consistently met or exceeded performance targets.
- Offered and trained the team to increase AI usage for better results.
Junior Graphic Designer & SMM
Ferrum Capital (GROW lab)
09.2022 - 04.2023
- Leading to the Marketing team of GROW lab Venture Studio and startup "Kalee".
- Used Canva and Figma to create images and layouts.
- Operated different social media accounts and trained new members of the Marketing team.
- Research and development of new marketing strategies.
- Contributed design ideas in early planning stages with customers and project managers.
Education
Bachelor of Science - Economics
Azerbaijan State University of Economics
Baku 05.2019 - 05.2023
Master in Management - undefined
WSB Merito University in Gdansk
03.2024 -
Skills
Emotional Intelligence
Communication
Teamwork
Multitasking
Time Management
Customer Service
Good communication skills
Adaptability
Customer Retention
Attention to Detail
Customer Focus
Interpersonal Skills
Data Analysis
Agile
English
Figma
Microsoft Office
MS Excel
Power BI
SQL
Notion
Websites
Certification
IELTS Academic - 8.0, 01/2023, 01/2025, Listening - 9.0 | Reading - 8.5 | Writing - 6.5 | Speaking - 8.0
Languages
Azerbaijani
Proficient
C2
English
Advanced
C1
Turkish
Advanced
C1
French
Elementary
A2
Projects
Old Soul Vintage (Online Vintage Store), 02/2023, Present, Resell or upcycle of vintage clothes. Second-hand clothes reduce the demand for new clothing production, contributing to the reduction of waste.
Software
MS Excel
Figma
SQL
Notion
Timeline
Master in Management - undefined
WSB Merito University in Gdansk
03.2024 -
Customer Relationship Manager
Total Auto Finance - Remote
04.2023 - 02.2024
Junior Graphic Designer & SMM
Ferrum Capital (GROW lab)
09.2022 - 04.2023
Bachelor of Science - Economics
Azerbaijan State University of Economics
05.2019 - 05.2023
Customer Service Specialist
Foundever
5 2024 - Current