Nihat Huseynov
Customer Service Specialist
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Customer Service Specialist
Foundever
5 2024 - Current
- Providing customer service for Square products, including software, hardware, and financial services.
- Delivering exceptional service and maintain high customer satisfaction.(Over 85% customer satisfaction)
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Customer Relationship Manager
Total Auto Finance - Remote
04.2023 - 02.2024
- Offered customers accurate products according to their credit score and portfolio history.
- Acted as a liaison between customers and internal teams such as insurance, finance, and quality assurance departments, resulting in improved collaboration and streamlined issue resolution.
- Trained and mentored new hires, creating a knowledgeable and efficient team that consistently met or exceeded performance targets.
- Offered and trained the team to increase AI usage for better results.
Junior Graphic Designer & SMM
Ferrum Capital (GROW lab)
09.2022 - 04.2023
- Leading to the Marketing team of GROW lab Venture Studio and startup "Kalee".
- Used Canva and Figma to create images and layouts.
- Operated different social media accounts and trained new members of the Marketing team.
- Research and development of new marketing strategies.
- Contributed design ideas in early planning stages with customers and project managers.
Education
Bachelor of Science - Economics
Azerbaijan State University of Economics
Baku 05.2019 - 05.2023
Master in Management - undefined
WSB Merito University in Gdansk
03.2024 - undefined
Skills
Emotional Intelligence
Websites
Certification
IELTS Academic - 8.0, 01/2023, 01/2025, Listening - 9.0 | Reading - 8.5 | Writing - 6.5 | Speaking - 8.0
Languages
Azerbaijani
Proficient
C2
English
Advanced
C1
Turkish
Advanced
C1
French
Elementary
A2
Projects
Old Soul Vintage (Online Vintage Store), 02/2023, Present, Resell or upcycle of vintage clothes. Second-hand clothes reduce the demand for new clothing production, contributing to the reduction of waste.
Software
MS Excel
Figma
SQL
Notion
Timeline
Master in Management - undefined
WSB Merito University in Gdansk
03.2024 - undefined
Customer Relationship Manager
Total Auto Finance - Remote
04.2023 - 02.2024
Junior Graphic Designer & SMM
Ferrum Capital (GROW lab)
09.2022 - 04.2023
Bachelor of Science - Economics
Azerbaijan State University of Economics
05.2019 - 05.2023
Customer Service Specialist
Foundever
5 2024 - Current
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