NIKODEM STĘPIEŃ
REMOTE (US TIME ZONE)
Summary
Performance-driven professional with track record supporting operations for 80-client portfolio representing $2B+ in combined annual revenue. Proven ability to exceed productivity benchmarks through technology adoption and process optimization, achieving 96% efficiency gains. Eager to learn and experienced in CRM systems, metrics-driven execution, and delivering measurable business impact in deadline-intensive environments.
Overview
2
2
years of professional experience
Work History
Client Operations Associate
QUATRO
06.2023 - Current
- Company Overview: Audit & Accounting Firm
- Supported account operations for 80-client portfolio representing $2B+ in combined annual revenue across enterprise and mid-market segments
- Achieved 250 daily deliverable completions, enabling account managers to focus on revenue-generating client activities
- Implemented AI-driven automation reducing task cycle time by 96% (6 hours → 15 minutes per deliverable), driving scalability and operational leverage
- Delivered 100% on-time completion of critical audit materials under aggressive timelines, earning management recognition for quality and reliability
Education
Some College (No Degree) - Accounting and Taxation
Wrocław University of Economics And Business
06-2028
Skills
- Salesforce CRM
- HubSpot CRM
- English C1/C2
- Microsoft Excel
- AI Tools (Claude, Chat GPT)
- DATEV Platform
Awards Recognition
Management Recognition Award, For exceptional accuracy and on-time delivery during critical audit preparation period.
Timeline
Client Operations Associate
QUATRO
06.2023 - Current
Some College (No Degree) - Accounting and Taxation
Wrocław University of Economics And Business