Summary
Overview
Work History
Education
Skills
Affiliations
Languages
consent
Timeline
Generic

Nimesha Ariyarathna

Warsaw

Summary

Results-oriented IT professional with expertise in troubleshooting, software installations, and network configurations. Background in Business Travel Coordination, skilled in Amadeus DGS. BSc in Computer Engineering. Proven ability in delivering top-notch customer service and technical problem-solving. Eager to contribute with effective IT solutions and exceptional client service.

Overview

7
7
years of professional experience

Work History

Business Travel Counselor

CWT
06.2022 - Current
  • Managed EMEA,UKI-based client calls, handling air reservations, hotels, transportation, and rail bookings
  • Expert in arranging routine and complex domestic and international business travels
  • Provided consultative advice and solutions to clients using strong communication skills
  • Proficient in Amadeus DGS for travel booking and coordination.
  • Strong Customer Service skills

IT Support ( Part Time)

Workset.eu
01.2020 - 01.2020
  • Provided implementation support to ABB users with MS 365 configuration.
  • Multi factor authentication,Outlook,One Drive

Pre-Opening Desk Coordinator

Marino Beach Hotel
05.2018 - 12.2018
  • Assisted in pre-opening coordination for a new hotel, ensuring smooth operations
  • Collaborated with teams to organize efficient guest services, handling guest requests.
  • Proficient in Oracle hotel management system
  • Customer Service

IT Support Engineer

Winstone Hotel Developers Management
02.2017 - 04.2018
  • Supported IT operations, including software installations, troubleshooting, VPN,LAN,DHCP,and printer/network configurations for Pre-Opening Hotel staff
  • Gained exposure to system maintenance and problem-solving.
  • Documentation preparation of MQS and SOP's

Education

Bachelor of Science - Computer Science Engineering

University of Computer Science And Skills
Lodz, Poland
03.2023

Computer Programming

Java Institute
Colombo,Sri Lanka
01.2015

Skills

  • IT Support and Troubleshooting, experienced in Desktop, MacOS, Kali Linux,Active Directory, Windows,OS installation, software troubleshooting, and hardware maintenance
  • Proficient in router and printer installation & configurations
  • Skilled in Office 365, VM Ware, Photoshop, HTML, CSS, Java Basic knowledge in Python, SQL, and C
  • Familiar with TCP/IP,CCNP,CCNA,VLAN, Network,DNS,ITIL,IT Infrastructure
  • Strong team player with leadership qualities

    • Linux (Kali linux, Ubuntu)

Affiliations

  • Vocalist
  • Guitarist
  • Athlete

Languages

English
Native or Bilingual
Swedish
Elementary
Polish
Elementary

consent

I hereby give consent for my personal data included in my application to be processed for recruitment purposes under EU Regulation 2016/679 (GDPR) and Polish Data Protection Act of 10 May 2018.

Timeline

Business Travel Counselor

CWT
06.2022 - Current

IT Support ( Part Time)

Workset.eu
01.2020 - 01.2020

Pre-Opening Desk Coordinator

Marino Beach Hotel
05.2018 - 12.2018

IT Support Engineer

Winstone Hotel Developers Management
02.2017 - 04.2018

Bachelor of Science - Computer Science Engineering

University of Computer Science And Skills

Computer Programming

Java Institute

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Nimesha Ariyarathna