Nimrod Guevarra

❑ Facilitates call for proposals and/or advertisements for the Internship and Young Professionals Programs
including assessment of cost-effective media placements and preparation of correspondence/documentation relevant to the process.
❑ Conducts initial review and pre-screening of applications and provides operational and
administrative support required in the selection and finalization of interns and YP selections.
❑ Responsible in the on-boarding process of the interns including briefing and orientation and coordinates with relevant ADB departments/offices such as Budget, People and Management Systems Department (BPMSD).

❑ Attends to inquiries related to internship and YP program. Provides feedback to candidate’s
queries on terms and conditions of appointment, and other administrative arrangements. Coordinates with other divisions in BPMSD, as necessary.
❑ Brief ADB supervisors on program guidelines/principles, as required.
❑ Assures consistent level of protocol, manages data collection and analysis, develops and/or maintains relevant databases for both programs to facilitate monitoring, reporting, and communication.
❑ Contributes to conceptualization and implementation of process and guidelines enhancements and better program management including approaches for effective communication and information dissemination.
❑ Reviews and recommends enhancements/improvements in ADB’s webpage and intranet related to promotion of the programs. Conducts and organizes outreach activities/networking events and disseminates program information to target audiences.
❑ Develops effective system to link former interns for future recruitment as ADB staff.
❑ Provides support to YP Committee as required.
❑ Performs other assignments and supports other HR-related programs, as required and reflected in the incumbent’s workplan.

❑ Prepared regular reports to track HR metrics.

❑ Administers briefing of ADB supervisors on guidelines/principles for solution, when required.
❑ Assures consistent level of protocol and maintains monitoring system, as needed.
❑ Conceptualizes tactics for better program management for effective communication and information dissemination.
❑ Provides initial review of applications and generate longlist of applicants for review of hiring managers.
❑ Gives further support in assessment of shortlist and finalizing intern selection.
❑ Administers briefing and orientation of interns on on-boarding process.
❑ Attends to special assistance needed by interns, when required.
❑ Help devise mechanisms, process enhancements, and enforce quality improvements.
❑ Maintains internship database for up-to-date reporting and data monitoring.
❑ Recommends enhancements/improvements in ADB’s webpage and intranet.
❑ Provides support in entering special partnership arrangements with selected schools.
❑ Develops an effective approach/system to link past interns for future recruitment as ADB staff.
❑ Conducts outreach activities and disseminates internship program information to schools and students.
❑ Helps design and implement strategic communication planning.
❑ Interfaces with external stakeholders from member countries who are primarily school internship coordinators.
❑ Provided administrative support in the Secondment Program in coordination with the assigned focal person per unit.

❑ Prepared regular reports to track HR metrics.

❑ Provide administrative support on all matters pertaining to staff training and development, performance management, interns and volunteers.
❑ Assists in conducting or preparing training proposals, reports, and special projects and in monitoring training plans;
❑ Builds and maintains the staff training histories in the Learning Management System;
❑ Extracts and collates training data and reports;
❑ Provide assistance needed by Interns when required
❑ Assist in briefing and orientation of interns on on-boarding process.
❑ Reviews applications for internships and routes to relevant technical unit
❑ Reviews requests for internship or volunteers to ensure that all conditions are met
❑ Maintains the list of interns/volunteers and updates the Personnel Administration System
❑ Coordinates and arranges training activities (e.g. prepares schedules, confirms attendance, arranges room reservations, distributes training materials/evaluation forms, issues certificates of completions, etc), including planning and securing training materials and supplies;
❑ Provides administrative support in monitoring the Performance Management and Development System and preparing periodic reports/statistics
❑ Drafts/prepares general correspondence on brief instructions or own initiative; types correspondence, statements, reports, studies, including statistical tables, etc.
❑ Screens incoming correspondence, documents and reports and routes to supervisor with full background material; ensures its distribution and follows-up on deadlines
❑ Opens, organizes and maintains related files with an appropriate system for follow-up on responses and deadlines

❑ Prepared regular reports to track HR metrics.

❑ Responsible for timely, accurate and complete end to end ownership and resolution of cases related to HR and Payroll Policy and Procedures.
❑ Analysis and resolution of escalations and special request related to HR and Payroll policies
❑ Communicate effectively and provide sufficient knowledge to IBM - US employees on HR and payroll Policy and Procedures

❑ Facilitated open communication channels for better transparency.

❑ Liaised with other departments for seamless operations.

❑ Enhanced productivity with comprehensive administrative support.

❑Processed payroll accurately to avoid discrepancies

❑ Log and track inquiries using workplace processes and guidelines

❑ Operates always in accordance with the Service Level Agreements
Staff and Features Contributor Blue Chronicles – IBM US Account Newsletter:
▪ Timely submissions of edited feature articles.

▪ Suggest articles to be included in the issue.

Initiate themes and ideas to be part of the newsletter ▪Attend meetings and brainstorming activities for the newsletter

❑ Provides telephone banking assistance for account holders handling customer queries and complaints regarding their savings and checking accounts.
❑ Responsible for debit card disputes for billing and other transactions
❑ Functions as decision maker for certain customer service issues that needs to be resolved on the spot to ensure ease of transaction
❑ Handle sales transactions through phone by offering additional bank services for better financial solutions.
❑ Serves as liaison between account holders and other units of the bank for certain complaints and requests for faster resolution

❑ Handled customer complaints, achieving resolution and maintaining business relationships.

❑ Resolved complex banking queries to enhance client trust and loyalty.

❑ Increased product knowledge through regular training sessions.

❑ Managed high call volumes whilst ensuring excellent communication skills.

❑ Meet targets consistently without compromising on quality of service delivery.

❑ Adopted new software systems efficiently enhancing productivity levels at work place.

❑ Handle sales transactions through phone

❑ Served as primary point of contact for sales-related queries and client support.
❑ Responsible in dealing with inquires about the service particularly the extended Warranties and turning qualified leads into closed sales
❑ Meet different sales objectives towards the Company’s goal
❑ Formulation of sales techniques to increase sales volume.
❑ Solely responsible for e-mail sales inquiries and sending price quotations and proposals
❑ In-charge of closing sales leads and following up of prospective customers taken from e-mail inquiries

❑ Increased customer engagement by promptly responding to client queries.

❑ Managed internal sales process for enhanced productivity.

❑ Maintained strong customer relationships with diligent follow-ups.

❑ Utilized product knowledge to provide efficient customer service.

❑ Initiated outbound sales calls to prospective clients, communicating product value and generating qualified leads.

❑ Negotiated deals effectively to secure new clients.

❑ Handled objections professionally, retained valuable customers.

❑ Ensured adherence to company policies whilst dealing with customers.

❑ Participated in product training sessions regularly, improved product knowledge and selling skills.

❑ Identified upselling opportunities within existing client accounts, maximizing revenue potential and enhancing customer satisfaction.

❑ Managed banking and accounts with expert finance knowledge.

❑ Serves as 24-hour banking assistance for cardholders, handling customer queries and complaints regarding their credit card accounts.
❑ Responsible for credit card disputes for billing and other transactions
❑ Functions as decision maker for certain customer service issues that needs to be resolved on the spot to ensure ease of transaction
❑ Handle sales transactions through phone.
❑ Serves as liaison between cardholders and other units of the bank to follow-up on certain complaints and requests for faster resolution.

❑ Handled sensitive information with discretion and professionalism.

❑ Managed high volume of inbound calls for quick resolution of customer issues.
❑ Handle sales transactions through phone
❑ Meet different sales objectives towards the Company’s goal
❑ Formulation of sales techniques to increase sales volume.

❑ Improved customer satisfaction by effectively handling complaints and inquiries.

❑ Maintained up-to-date knowledge, resulting in effective product promotion.

❑ Provided top-notch support for increased customer satisfaction.

❑ Collaborated with sales team to maximise product visibility and sales.

❑ Assisted customers in making informed decisions by providing detailed product information.

❑ Contributed towards achieving store targets whilst ensuring adherence to service standards.

❑ Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.

❑ Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

• ❑ Primarily handling team conversion and sales numbers.
  ❑ Formulate sales strategies and techniques to perk up the team’s numbers and performance.
  ❑ Responsible for managing the team’s metrics.
  ❑ Establish team programs, team buildings and other motivational activities for the team.
  ❑ Preparation of Daily reports which include both technical and mostly sales numbers and conversion in order to monitor group performance.
  ❑ Making sales updates and train new hires for improved productivity and efficiency on the job floor.
  ❑ Handle escalated customer calls and guide the agents on how to use customer service tolls and sales strategies.

❑ Established robust client relationships through effective communication and negotiation skills.

❑ Enhanced customer satisfaction by providing timely and effective solutions.

❑ Processing of orders.
❑ Follow-up on certain pending accounts before processing new orders.
❑ Endorsing orders to the Finance Dept. for clearance to ensure prompt deliveries.
❑ Reservation of stocks for orders cleared for next day’s delivery.
❑ Preparing and updating sales info. Reports for Sales Managers.
❑ Handling phone queries.
❑ Update of stock and monthly sales reports, using Excel and Company software applications

❑ Telemarketing and Prospecting; searching for possible investors thru phone and personal contacts.
❑ Business presentation/proposals; setting business appointments and making presentation and proposals to prospective clients and investors. Explaining market concepts and profitability.
❑ Monitoring the market from internal and external factors which may affect it; this includes analysis of both historical and fundamental data.
❑ Constantly advising clients for whatever position will be most profitable in the market.
❑ Assisting the Department Head in preparation and actual training of future consultants regarding all aspects of investment and market analysis.

❑ Collating and data mining of collected data in the five cities that were part of the research sample.
❑ Preparing charts and tables.
❑ Assisting the Managing Director in the analysis of the data.
❑ Assisting the Managing Director in the preparation of the final report.