Nina Jończyk-Paruzel
Profil zawodowy
Experienced commercial leader with over 18 years of experience in B2B Customer Service, Sales, Supply Chain and Project Management . Excellent reputation for resolving complex business challenges and maintaining a strong customer focus. Certified Scrum Master and experienced Product Owner with a proven track record in digital transformation. Currently serving as Head of Sales Excellence, driving sales effectiveness through process optimization, CRM governance, commercial analytics, and capability development across international markets.
Podsumowanie
2
2
Languages
1
1
Certification
7
7
years of post-secondary education
20
20
years of professional experience
Doświadczenie
Head of Sales Excellence
Prinzhorn Group-Dunapack Packaging
2026.01 - Current
- Drive commercial effectiveness across the organization by standardizing sales processes, developing sales capabilities, maximizing CRM and digital tool adoption, and leveraging data-driven insights to improve sales performance.
- Act as a strategic partner to Sales Directors and cross-functional stakeholders, ensuring consistent execution of best practices and continuous improvement across markets.
Product Owner- Tribe Member
Prinzhorn Group-Dunapack Packaging
2021.07 - 2025.12
- Identifing strategic opportunities for innovation and performance excellence in area of sales processes.
- Collaboration with upper management to improve customer service processes and support structures company-wide.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Tribe Member- Sales Excellence Chapter
Prinzhorn Group-Dunapack Packaging
2021.02 - 2021.06
- Worked on defined and undefined procedures and practices to determine appropriate action.
- Coordinated deployments of new processes, feature updates and fixes.
Customer Service Manager
Eurobox Polska Sp. z o.o.
Lubliniec
2019.04 - 2021.01
- Assisting with pricing questions, inventory availability and changes to existing order and shipping information.
- Supervising employees and assessing performances to determine training needs and define accurate plans for decreasing process lags.
- Creation of customer satisfaction surveys to analyze results into action plans.
- Reviewing repeated issues within operations and business management to solve problems and improve company outcomes.
Section Manager Customer Service & Sales Support EMEA
Timken Polska Sp. z o.o.
Sosnowiec
2016.09 - 2019.03
- Building and maintaing higly skilled and motivated Sales Support and Customer Service Team.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Coached and promoted high-achieving sales support and senior customer service employees to fill leadership positions with qualified staff and boost company growth.
Customer Service Team Leader
Timken Polska Sp. z o.o.
Sosnowiec
2008.09 - 2016.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Customer Service Representative
Timken Polska Sp. z o.o.
Sosnowiec
2006.09 - 2008.09
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintaining up-to-date knowledge of product and service changes.
- Collaboration with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Wykształcenie
Master's Degree - Logistics
University of Economics
Katowice 2001.10 - 2006.06
Master of Business Administration - Business Management
WSB-NLU
Nowy Sącz 2010.10 - 2012.11
Umiejętności
- Software
- Supply Management
- SAP Sales Module
- Problem solving
- Scrum and Agile Framework
- Employee relations
- CPMS
- CRM Software proficiency
- Stakeholder management
Certyfikacja
Professional Scrum Master I, Scrum.org, 2021
Professional Scrum Product Owner™ I, Scrum.org, 2022
Languages
English
Advanced
C1
German
Beginner
A1
Oś czasu
Head of Sales Excellence
Prinzhorn Group-Dunapack Packaging
2026.01 - Current
Product Owner- Tribe Member
Prinzhorn Group-Dunapack Packaging
2021.07 - 2025.12
Tribe Member- Sales Excellence Chapter
Prinzhorn Group-Dunapack Packaging
2021.02 - 2021.06
Customer Service Manager
Eurobox Polska Sp. z o.o.
2019.04 - 2021.01
Section Manager Customer Service & Sales Support EMEA
Timken Polska Sp. z o.o.
2016.09 - 2019.03
Master of Business Administration - Business Management
WSB-NLU
2010.10 - 2012.11
Customer Service Team Leader
Timken Polska Sp. z o.o.
2008.09 - 2016.08
Customer Service Representative
Timken Polska Sp. z o.o.
2006.09 - 2008.09
Master's Degree - Logistics
University of Economics
2001.10 - 2006.06