Nisha Gimani
Warsaw
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Foundever
Warsaw, Poland
09.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases using Salesforce and escalated cases through Jira.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Provided primary customer support to internal and external customers. Responded to customer requests for products, services, and company information
English Tutor
ARA Languages School
Bydgoszcz, Poland
09.2022 - 08.2023
- Developed student confidence through positive reinforcement strategies
- Improved students' written and verbal English skills through personalized learning programs
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Mentored students in proper punctuation, spelling and sentence structure use
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills
Business Travel Consultant
CWT
Warsaw, Poland
01.2022 - 08.2022
- Arranged travel accommodations for groups, couples, executives, and special needs clients
- Assisted clients with flight changes and cancellations to minimize travel disruptions
- Worked in shifts.
- Used Zendesk, Amadeus and other Onboarding tools for recording customer cases
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss
- Supported sales efforts by preparing detailed proposals tailored to prospective clients'' unique requirements.
- Reduced client travel costs by identifying alternative routes and recommending cost-effective options.
- Collaborated with team members to ensure seamless service delivery during high-volume periods.
Sales Operations Analyst
Tatu Advertising
Zimbabwe
11.2020 - 07.2021
- Enabled sales operations to run smoothly through effective management of department's workflows and processes.
- Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
- Analyzed sales data to identify patterns, informing adjustments in strategies that drove significant improvements in overall performance.
- Monitored and optimized the sales pipeline, identifying bottlenecks and improving conversion rates through data analysis and process enhancements.
- Streamlined the Quote-to-cash lifecycle by optimising quoting tools and automating invoice workflows, reducing order processing time by 30%.
Education
Bachelor of Arts - Human Resource, Tourism And Hospitality Management
Wyższa Szkoła Gospodarki Bydgoszcz
Bydgoszcz, Poland12-2024
Skills
- Tableau
- Smartsheet
- Academic Advice and Counseling
- Ability to operate Windows OS and MS Office Package
- Excellent Organizational and Communication Skills
- Problem-Solving Support
- Customer Service
- CRM Software
- Service Quality
- Financial Analysis
- Analytical Thinking
- Data Analyst
- Microsoft Excel
- Service Agent
- Zendesk
- Chats and Emails
Languages
English
Native or Bilingual
Timeline
Customer Support Specialist
Foundever
09.2023 - Current
English Tutor
ARA Languages School
09.2022 - 08.2023
Business Travel Consultant
CWT
01.2022 - 08.2022
Sales Operations Analyst
Tatu Advertising
11.2020 - 07.2021
Bachelor of Arts - Human Resource, Tourism And Hospitality Management
Wyższa Szkoła Gospodarki Bydgoszcz