Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Nisha Gimani

Warsaw

Summary

Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Support Specialist

Foundever
09.2023 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Analyzing market trends, identifying potential customers, and assessing competitors to improve sales strategies.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Provided primary customer support to internal and external customers. Responded to customer requests for products, services, and company information

English Tutor

ARA Languages School
09.2022 - 08.2023
  • Developed student confidence through positive reinforcement strategies
  • Improved students' written and verbal English skills through personalized learning programs
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
  • Mentored students in proper punctuation, spelling and sentence structure use
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills

Business Travel Consultant

CWT
01.2022 - 08.2022
  • Arranged travel accommodations for groups, couples, executives, and special needs clients
  • Assisted clients with flight changes and cancellations to minimize travel disruptions
  • Used Salesforce, Jira and other Onboarding tools for recording customer cases
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss
  • Supported sales efforts by preparing detailed proposals tailored to prospective clients'' unique requirements.
  • Reduced client travel costs by identifying alternative routes and recommending cost-effective options.
  • Collaborated with team members to ensure seamless service delivery during high-volume periods.

Education

Bachelor of Arts - International Tourism and Hospitality Management

Wyższa Szkoła Gospodarki Bydgoszcz
Bydgoszcz, Poland
06.2024

Skills

  • Academic Advice and Counseling
  • Computer literate
  • Progress Reports and Check-Ins
  • Problem-Solving Support
  • Customer Service
  • CRM Software
  • Service Quality
  • Financial Analysis
  • Analytical Thinking
  • Microsoft Tools
  • System Performance Assessments
  • Help Desk
  • Service Agent
  • Zendesk
  • SAP
  • Accounting administration
  • Customer Relationship Management (CRM)
  • Salesforce
  • Jira
  • Detail Oriented

Languages

English

Timeline

Customer Support Specialist

Foundever
09.2023 - Current

English Tutor

ARA Languages School
09.2022 - 08.2023

Business Travel Consultant

CWT
01.2022 - 08.2022

Bachelor of Arts - International Tourism and Hospitality Management

Wyższa Szkoła Gospodarki Bydgoszcz

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Nisha Gimani