Nisha C. Gimani
Warsaw
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
English Tutor
ARA Languages School
09.2022 - Current
- Developed student confidence through positive reinforcement strategies.
- Improved students' written and verbal English skills through personalized learning programs.
- Used Salesforce, Zendesk and other Onboarding tools if requested too.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Developed strong analytical skills through rigorous data collection and statistical analysis techniques.
Secretary
British School
01.2022 - 08.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Utilized MySQL, Zendesk and Jira and other tools for effective customer service.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
Education
Bachelor of Arts - International Tourism and Hospitality Management
Wyższa Szkoła Gospodarki
Bydgoszcz, Poland 09.2024
Skills
- Academic Advice and Counseling
- Computer Proficiency
- Problem-Solving Support
- Customer Service
- Customer Relationship Management
- Service Quality
- Genesys Softphone
- System Performance Assessments
- Microsoft
- Help Desk
- Service Agent
- Zendesk
- Salesforce
- Jira
- MySQL
- Bilingual
- Multi tasking abilities
- Onboarding
Languages
English
Proficient
C2
Timeline
English Tutor
ARA Languages School
09.2022 - Current
Secretary
British School
01.2022 - 08.2022
Bachelor of Arts - International Tourism and Hospitality Management
Wyższa Szkoła Gospodarki