Nissy Mary Joseph

• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Monitored project progress, identified risks and took corrective action as needed.
• Maintained open communication by presenting regular updates on project status to customers.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Reported regularly to managers on project budget, progress and technical problems.
• Developed and implemented project plans and budgets to ensure successful execution.
• Coordinated material procurement and required services for projects within budget requirements.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

• Evaluated IT support processes to align outcomes with strategic goals and corporate vision.
• Translated customer requirements into technical solutions
• Engaged with customer to understand requirements and proposed solutions
• Improved efficiency and effectiveness of performance and management of processes across departments.
• Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
• Responded rapidly to market shifts to make changes to processes.
• Managed change among staff to achieve buy-in and cooperation and overcome resistance.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Established team priorities, maintained schedules and monitored performance.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Completed troubleshooting and diagnostics on company resources.
• Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
• Advised management, business and technical staff on solutions using specific domains or technology.
• Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
• Provided educational expertise and mentoring to junior team members.
• Assessed project milestones and team performance to keep staff on-task.

• Technical Lead for Storage operations team, Supporting On-prem and Cloud infrastructure
• Supported project to migrate Servers and Storage from On-prem to Private Cloud. Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 16-member management team with related direct reports.
• Implemented policies and standard operating procedures for continuous improvement.
• Evaluated upcoming program plans to forecast expected resource needs. Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
• Generated comprehensive reports regarding incidents, events and important business matters. Developed project management roadmap to define project objectives, timelines and milestones.
• Managed and allocated staff and material resources to meet production goals.
• Maintained constructive client and vendor relationships.
• Managed communications during major technology outages Efficiently Managed communications across operations team and supported resources for smooth transition to work from home during Pandemic situation

• Worked on EMC VMAX,VNX,ISILON,UNITY,HP 3par,Dell Compellent arrays Managed team of 7 employees, overseeing hiring, training, and professional growth of employees.

• Administration of SAN switches (CISCO and Brocade fabrics)

• SAN and NAS Provisioning

• Troubleshooting performance issues

• Troubleshooting SAN issues on Linux ,Windows and ESX servers

• Troubleshooting Network issues related to NAS shares and configurations

• Monitoring Hardware and act proactively

• Coordination with Vendors for Hardware replacements ,Upgrades and other Technical issues

• Created Technical documentations for Knowledge transfer

• SAN and NAS provisioning

• Administration of SAN switches

• Scheduling Backups

• Monitoring Alerts

• Vendor coordination

• ITIL process handling

• Working on Incident, Service requests and Change