NITIN CHAVAN

Key Areas of Responsibility :-

• Sent emails to communicate order status and informed customers of back-orders, shipping delays, Post-sales flow status - claims, disputes.
• Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
• Developed and implemented strategies to increase efficiency in order processing.
• Maintained knowledge of new product offerings and changes for order provisioning processes.
• Navigated through systems to build, track and monitor orders.
• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
• Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
• Processing return orders by checking references and validating relevant information.
• Creation of Credit Notes & timely settlement of claims and disputes.
• Accept and validate sales order by checking references and validating relevant information.
• Chase in case un-availability of order is seen and update the order based on provided delivery proposal, where needed select proposed alternatives and update order status
• Create sales orders manually as well as monitor automated created sales orders, supported by various channels (including return flow)
• Confirm sales orders to customers.
• Focus on the flow that is not touchless and one -time-right (unhappy flow) to make sure these orders are fulfilled
• Solve root causes of non-touchless flow in a quick and efficient way by contacting the right person
• Reporting on order receipts and order status
• Responsible for the administrative flow of all types of Sales orders from order intake to sales recognition.
• Managing sales orders up to delivery to 3PL/ forwarding.
• HS-only: Screening of complex orders (specials) regarding technical content and commercial correctness.
• Managing specials, combined shipment, missing or dead-on arrival.
• Monthly reporting of order receipts, deliveries, sales, and stock levels Key performance indicators PH-only.
• Customer Service Level (Order Desk Bucket) HS-only.
• % of orders booked within timeframe agreed with the market

• Reliance
• Warehouse operation optimization and maximum space utilization
• Capex and Opex Cost effectiveness and Cost Cutting Strategy and planning as per AOP
• End to end closers and Recovery of all insurance cases for Damaged material.
• Co ordination with Circle WH/Commercial team & various vendors for
• Road permit issuance & to resolve related issues
• Co ordinate with transporter to place vehicle as per requirement & timely delivery
• Assist warehouses for any Operational issue's in ERP/SAP
• Preparation of various types of MIS in Excel format based on the data taken from SAP e.g
• Running Inventory, Ageing Stock, Non Moving, Slow moving Inventory, Sales, Consumption
• Carrying out monthly Inventory Reconciliation activity of Physical Vs
• SAP
• Procurement and Maintenance of Consumable Products.

• Implementing effective procurement schedules along with analyzing the specification's of materials.
• Co-ordination with customers for query resolution
• Preparation of daily MIS report
• Administered variety of activities such as logistics, supply chain operations, MIS, etc.

• Strengthening vendor source and developing alternate source of suppliers
• Implementing effective procurement schedules along with analyzing the specifications of materials
• Establishing the quantity & quantity limits for effective inventory control.
• Exploring, Analyzing and Coordinating with various Vendors from UAE & Dubai for the smooth movement of operations
• Administered variety of activities such as logistics, supply chain operations, MIS, etc.