Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nitish Saxena

Wroclaw
Nitish Saxena

Summary

As a dynamic Sales Executive with 7 years of experience, Consistently provided a high level of customer service while increasing revenues. Successful at leveraging sales technologies, software, and CRM data to identify, analyze, and act upon leads, opportunities, and sales funnels. A personable communicator focused on exceeding client expectations. Additionally, an outside sales specialist with strength in negotiations, e-commerce, and customer service. Excellent interpersonal and time management skills to excel in the role.

Overview

9
years of professional experience

Work History

Tech Mahindra Pvt. Ltd.

Senior Sales Executive
08.2019 - 12.2023

Job overview

  • Increased sales revenue by developing and implementing strategic sales plans customized to meet the unique needs of clients.
  • Established strong and long-lasting relationships with key clients through effective account management and consistent communication.
  • Collaborated with cross-functional teams to develop innovative solutions that met customer requirements, resulting in higher customer satisfaction.
  • Established long-lasting relationships with key clients through effective account management and consistent communication.
  • Exceeded sales targets by effectively managing a diverse portfolio of products and services.
  • Received "Best Sales Achiever" recognition for achieving $30000 in sales annually.
  • Prospected leads, scheduled meetings, and achieved a 25% conversion rate by turning targets into customers.
  • Collaborated with managers to gather customer feedback and recommend operational changes that address emerging trends.
  • Promoted to Supervisor by demonstrating empathy, swiftly resolving customer concerns, and efficiently addressing problems.

Airbnb Pvt. Ltd.

Senior Sales Assistant
11.2017 - 11.2018

Job overview

  • Successfully increased sales revenue by establishing strong relationships with key clients and identifying new opportunities.
  • Consistently exceeded sales targets by utilizing effective negotiation and closing techniques.
  • Streamlined sales processes to increase efficiency and improve customer satisfaction rates.
  • Demonstrated in-depth knowledge of the company's product offerings to serve clients better and drive sales growth.
  • Provided exceptional customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
  • Assisted customers with polite and timely support both in-person and over the telephone.
  • Conducted training sessions to onboard new employees on customer service, money handling, and organizational strategies.

Concentrix Daksh Pvt. Ltd.

Customer Service Representative
05.2015 - 10.2016

Job overview

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Achieved sales targets consistently by applying effective sales strategies and techniques.
  • Managed accounts receivable worth $5000 in monthly revenue, diligently staying on top of payment requests to keep aging low.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Delhi University
India

B.com Pass from Business Administration And Management
08.2012

University Overview

Skills

  • Competitive Analysis
  • Negotiation Expertise
  • Team Development
  • Client Relationship Management
  • Promotional Planning
  • Sales Development and Coaching
  • Conflict resolution
  • Customer retention
  • Sales Team Leadership
  • Upselling Strategies
  • Sales Planning

Timeline

Senior Sales Executive
Tech Mahindra Pvt. Ltd.
08.2019 - 12.2023
Senior Sales Assistant
Airbnb Pvt. Ltd.
11.2017 - 11.2018
Customer Service Representative
Concentrix Daksh Pvt. Ltd.
05.2015 - 10.2016
Delhi University
B.com Pass from Business Administration And Management

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Nitish Saxena