Summary
Work History
Education
Skills
Websites
Languages
Work Availability
Quote
Timeline
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Nitish Kumar Sharma

Nitish Kumar Sharma

Warsaw

Summary

Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Work History

IT Support Specialist

computer engineering
02.2021 - 05.2021
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.

Education

Computer Engineering - Computer Science And Programming

Vistula Univerisity
Poland
03.2024

High School Diploma -

Narayana PU College
India
03.2019

High School Diploma -

Maruthi Vidyalaya
India
03.2017

Skills

  • Support SOP Writing
  • Software System Development
  • Web Technologies: AngularJS, jQuery, Bootstrap
  • Website Updating
  • JavaScript
  • PHP
  • Read Technical Manuals
  • Software Evaluation
  • Corporate Systems
  • Functional Testing Experience
  • Warehouse Support
  • Software Release and Rollout
  • React JavaScript

Languages

Hindi
Native language
English
Proficient
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

IT Support Specialist

computer engineering
02.2021 - 05.2021

Computer Engineering - Computer Science And Programming

Vistula Univerisity

High School Diploma -

Narayana PU College

High School Diploma -

Maruthi Vidyalaya
Nitish Kumar Sharma