Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Nobukhosi Victoria Mabaleka

Nobukhosi Victoria Mabaleka

Lublin

Summary

Customer Service agent, dedicated to providing excellent customer service with a smile. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Organized, detail-oriented, and experienced in properly handling customer inquiries and transactions. Dedicated to increasing sales by providing the ultimate customer experience. Works to keep and increase customer satisfaction with every phone call. Volunteer Coordinator highly effective at establishing structure, defining roles and filling positions. Decisive leader knowledgeable about operational needs and standard practices. Offering excellent planning, problem solving and organizational abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Majorel
11.2022 - Current
  • Approached customer inquiries and suggestions courteously and professionally.
  • Politely addressed any customer complaints, escalating to management when necessary.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Took down notes and handled sensitive data with care
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided prompt customer support with a professional, friendly, and patient attitude
  • Proactively memorized scripts

Volunteer Coordinator

Angloville
09.2022 - 09.2022
  • Supervised over 70 campers ages 13-17 during outdoor summer camp
  • Effectively interacted with teenagers , educating them and working towards specific age appropriate milestones.
  • Collaborated with other counselors to create a safe, fun, engaging and memorable summer .


Assistant Administrator

Trumen Freight
10.2020 - 02.2021
  • Answering calls and emails from clients
  • Performed routine clerical tasks by scanning, filing and copying documents
  • Arranging staff meetings and scheduling appointments
  • Communicating and coordinating with clients and various company representatives to ensure 100% customer satisfaction.
  • Sent 15-20 emails daily demonstrating a mastery of written communication and attention to detail.
  • Scheduled and coordinated virtual and in-person meetings, events and appointments.
  • Created a more effective workspace by anticipating department needs proactively

Waitress

Roosters Restaurant
01.2020 - 04.2020
  • Brought forth a welcoming and energetic spirit
  • Worked as a flexible server during overflow periods
  • Utilized excellent multitasking skills
  • Accurately recorded orders and notified chefs of any dietary restrictions
  • Helped to train new employees when needed
  • Worked as a committed team memberto achieve the highest level of customer service
  • Understanding the menu content and keeping up to date with any menu changes
  • Checking on customers and asking if they are enjoying their meals and service.

Church Volunteer

Bulawayo Baptist Kids Church
04.2016 - 01.2020
  • Taught Sunday school classes to impart values of faith.
  • Served as positive adult role model for older youth through appropriate dress, speech and attitude.
  • Taught and cared for children as young as six weeks old in church nursery.
  • Created a fun and interactive environment while planning activities that both entertain and stimulate children

Waitress

Nedii Caterers
11.2019 - 01.2020
  • Delivered exceptional service by greeting and welcoming customers in a timely and friendly manner
  • Presented menu to customers and explained whenever customers sought clarification
  • Accurately recorded food and drinks orders from customers and served food and beverages
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and special requests
  • Prepared tables by setting up linen, cutlery, and glasses
  • Cleaned tables to maintain a tidy environment Delivered bills to customers and collect payments

Education

Bachelor of Science - Nursing Practice

Vincent Pol Academy Of Applied Sciences
Poland

A'level - undefined

Girls College

A'level -

Dominican Convent

Skills

  • Oral and written Communication Skills
  • Professionalism and strong work ethic
  • Problem solving
  • Creativity
  • Flexibility
  • Ability to Work in a Team
  • Microsoft Office
  • Emotional Intelligence
  • Public speaking

Certification

GCSE O-levels Cambridge International Ordinary level (Acquired a distinction in English) Acquired a certificate in I.C.D.L with 5 modules completed that would include: MS Excel Spreadsheets, MS Word Processing, Online Essentials, and Presentations. Cambridge International A level (Advanced Information Technology)

Languages

English, Ndebele
Native language

Timeline

Customer Service Representative

Majorel
11.2022 - Current

Volunteer Coordinator

Angloville
09.2022 - 09.2022

Assistant Administrator

Trumen Freight
10.2020 - 02.2021

Waitress

Roosters Restaurant
01.2020 - 04.2020

Waitress

Nedii Caterers
11.2019 - 01.2020

Church Volunteer

Bulawayo Baptist Kids Church
04.2016 - 01.2020

Bachelor of Science - Nursing Practice

Vincent Pol Academy Of Applied Sciences

A'level - undefined

Girls College

A'level -

Dominican Convent

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Nobukhosi Victoria Mabaleka