Nomalanga Mabhena
Warsaw
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Customs Specialist Intern
DSV Global Transport And Logistics
2020.09 - 2020.10
- Over 50 documents preparation in customs system
- Making declaration activities in excel based on pivot tables
- Provided colleagues and direct reports with management and performance reviews
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes
- Prepared and processed import and export documentation according to customs regulations, laws or procedures
Customer Service Representative
Transcosmos Telecommunications
2018.11 - 2020.09
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Communicated professionally with colleagues, freelancers and clients.
- Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating
- Provided primary customer support to internal and external customers.
Depositary Analyst
State Street Bank
2022.03 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor Of Logistics And International Forwarding - Logistics Management
Wyzsza Szkola Bankowa W Poznań
Chorzow02.2022
Skills
- Documentation skills
- Customer support
- Reporting abilities
- Clearance monitoring
- Attention to Detail
- MS Office
- Written Communication
- Decision Making
- Critical Thinking
Timeline
Depositary Analyst
State Street Bank
2022.03 - Current
Customs Specialist Intern
DSV Global Transport And Logistics
2020.09 - 2020.10
Customer Service Representative
Transcosmos Telecommunications
2018.11 - 2020.09
Bachelor Of Logistics And International Forwarding - Logistics Management
Wyzsza Szkola Bankowa W Poznań
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