Nonhlanhla Moyo
Gdańsk
Summary
Results-driven professional with a focus on delivering exceptional support for customer needs. Proactively manages concerns and resolves conflicts to maximize customer satisfaction. Possesses a strong background in customer relations and communication, ensuring effective and efficient interactions. Highly organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Demonstrates willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Proficient in calendar management, scheduling, data entry, and database administration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER CARE REPRESENTATIVE
ARMATIS-LC
04.2023 - 11.2024
- Company Overview: Ryanair Project
- Providing a comprehensive service to Ryanair airline passengers
- Provision of passenger assistance, handle customer complaints via calls, chats and emails, and other duties as assigned
- Supported passengers with travel helping customers with flight reservations, itinerary changes, baggage concerns, special assistance queries and questions about customer loyalty programs
- Assisted passenger cope with delays and cancellations
- Processed payments on EU261 regulation claims and refunds
- Maintained a high customer satisfaction rate
- Drove customer escalations to resolution by engaging directly with clients
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
CUSTOMER SALES REPRESENTATIVE
MOLENSFX
07.2021 - 08.2021
- Company Overview: CALL CENTRE
- Retained excellent client satisfaction ratings through outstanding service delivery
- Managed customer accounts to secure customer satisfaction and repeat business
- Resolved concerns with products or services to help with retention and drive sales
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
- Assisted call-in customers with questions and orders
- Described product highlights and benefits to help guide purchasing decisions.
Education
BACHELOR OF NURSING -
Powiślańska Szkoła Wyższa
Gdansk, Poland07-2025
Skills
- Salesforce
- Email correspondence
- Call logging
- Decision-making
- Call center experience
- Follow-up skills
- Claims processing
- Organization
- Complaint resolution
- Tracking complaints
- Zendesk
Personal Information
- Date of Birth: 08/25/00
- Nationality: Zimbabwean
Certification
Cerficate in PROJECT MANAGEMENT: Foundations and Initiation.
htps://coursera.org/verif y/T34R83GPVCNZ
Languages
SHONA, NDEBELE
Native language
English
Advanced
C1
Ukrainian
Elementary
A2
Timeline
CUSTOMER CARE REPRESENTATIVE
ARMATIS-LC
04.2023 - 11.2024
CUSTOMER SALES REPRESENTATIVE
MOLENSFX
07.2021 - 08.2021
Cerficate in PROJECT MANAGEMENT: Foundations and Initiation.
htps://coursera.org/verif y/T34R83GPVCNZ
BACHELOR OF NURSING -
Powiślańska Szkoła Wyższa
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