Nontobeko Ncube
Warsaw
Summary
Driven logistics professional with expertise in ensuring compliance and optimizing customer operations within high-volume environments. Proficient in managing end-to-end logistics processes, including customs documentation, risk control, and operational efficiency. Recognized for delivering reliable service while enhancing team collaboration and performance.
Overview
4
4
years of professional experience
Work History
Customs Process Administrator
Maersk
Warsaw
11.2025 - Current
- Processed customs declarations and managed consignments to ensure compliance with international trade regulations
- Cross-checked commercial invoices against shipment data, ensuring accurate compliance and reducing potential delays
- Verify documentation to support smooth customs clearance
- Identified and resolved discrepancies in invoices and shipment data, facilitating timely customs clearance
- Collaborate with stakeholders to ensure efficient cargo movement
PCI Support Analyst
VikingCloud
09.2023 - Current
- Demonstrated strong knowledge of AI tools and the cybersecurity landscape within business and compliance environments
- Collaborated with major UK financial clients including Lloyds Bank, Worldpay, and Elavon
- Mitigated cybersecurity threats and protected sensitive financial data by ensuring strict compliance standards
- Performed risk analysis and conducted PCI DSS compliance assessments to identify vulnerabilities and ensure security
- Monitored transactions to detect and report suspicious financial activity
- Ensured adherence to GDPR and KYC compliance frameworks in operations
- Managed a high-volume caseload of 70–100 cases daily while maintaining accuracy and efficiency
Logistics Customer Service Representative
Foundever
06.2022 - 08.2023
- Coordinated logistics processes such as warehousing, transportation, and distribution
- Ensured accuracy in transaction processing and logistics support
- Ensured accuracy in transaction processing and maintained detailed records
- Addressed and resolved issues related to damages, repairs, returns, and recycling to minimize disruptions
- Facilitated communication with clients and internal teams to enhance project alignment
- Partnered with cross-functional teams to streamline processes and elevate customer satisfaction
Logistics Administrator
Foundever
09.2022 - 03.2023
- Coordinated international distribution by optimizing shipment assignments based on origin and destination.
- Ensured accuracy and compliance in logistics processes, supporting operational integrity.
- Managed large volumes of data and documentation processing, enhancing workflow efficiency through structured batching.
- Sorted and organized customer orders for accurate and timely fulfillment.
- Handled printing, imaging, and documentation of HP products in logistics workflows.
- Allocated workload across teams to meet strict deadlines and service-level agreements.
- Acted as backup for team leaders, supporting operations during absences.
- Managed scheduling documentation and internal communications effectively.
Education
Bachelor of Arts - International Relations
Vistula University
01-2024
Skills
- Logistics & Supply Chain: Contract logistics, end-to-end supply chain coordination, order management, international distribution, warehousing, returns & recycling processes
- Customs & Administration: Customs awareness & cross-border documentation, compliance coordination, document management systems, workflow coordination, administrative support
- Compliance & Risk: PCI DSS assessments, GDPR & KYC compliance, risk analysis, fraud detection, data protection
- Cybersecurity & Tech: Cybersecurity awareness, threat prevention, AI & digital tools (incl Copilot), advanced Excel & Word
- Data & Operations: Data analysis & reporting, transaction processing, high-volume case handling
- Customer & Client Management: Client communication, issue resolution, financial sector collaboration
- Administration & Coordination: Time management, attention to detail, team support
Languages
English, C1
Timeline
Customs Process Administrator
Maersk
11.2025 - Current
PCI Support Analyst
VikingCloud
09.2023 - Current
Logistics Administrator
Foundever
09.2022 - 03.2023
Logistics Customer Service Representative
Foundever
06.2022 - 08.2023
Bachelor of Arts - International Relations
Vistula University