Norbert Karp

· Provided technical support for Windows, iOS, and MS Office applications, ensuring seamless operation across the company.

· Administered IT network security, including router configuration, firewall management, and implementation of cybersecurity protocols.

· Managed the IT hardware lifecycle, from procurement to decommissioning, ensuring secure and efficient resource allocation.

· Maintained comprehensive technical documentation and performed diagnostics and repairs on servers, computers, and network printers.

· Resolved technical issues both remotely and on-site, significantly reducing downtime and enhancing user satisfaction.

· Conducted staff training sessions focused on IT skills and cybersecurity best practices.

· Supervised two IT support employees, handling complex technical challenges and ensuring high service standards.

· Secured and managed cloud-based services, including AWS and Azure, ensuring compliance with data protection standards.

· Implemented proactive maintenance and monitoring tools, reducing system downtime by 30%.

· Developed and enforced IT security policies, including access control and incident response, to protect company assets.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Managed the IT department and implemented innovative technological solutions, including the automation of business processes to improve operational efficiency.
• Led a team of 20 employees, including task delegation, project oversight, and financial management.
• Supported the owner in running the business, managing resources, and organizing business events such as conferences and company outings.
• Responsible for client contracts, collaborating with government agencies, accountants, and lawyers to ensure legal compliance and operational efficiency.
• Managed the company website, marketing, and product offerings, as well as coordinating with subcontractors.
• Planned and organized business events and optimized processes to increase company productivity.

• Maintained reports on service operations and hardware support, ensuring accurate documentation and analysis.
• Participated in the procurement, installation, and assembly of IT equipment, contributing to efficient system setups.
• Prepared devices for employees and provided remote support, ensuring smooth onboarding and ongoing technical assistance.
• Managed the ticketing system and maintained IT infrastructure, facilitating efficient issue tracking and resolution.
• Resolved critical technical issues, delivering quick and effective solutions to minimize downtime.
• Built strong relationships with team members and supervisors, fostering a collaborative and positive work environment.
• Enhanced practical skills by collaborating with experienced professionals on various tasks, gaining valuable hands-on experience.