Noxolo Nkomo
Warsaw
Summary
Dynamic and results-oriented professional with extensive experience in administrative and customer service roles, notably as a Secretary's Assistant at Joab Construction, Engineering Services and Hardware in Zimbabwe. Excelled in multitasking, document management, and fostering exceptional customer relationships, significantly enhancing client satisfaction. Proficient in Microsoft Office and adept at learning new skills rapidly, demonstrating outstanding communication and recordkeeping abilities.
Overview
5
5
years of professional experience
Work History
Hospitality Assistant
Dorada Cleaners
03.2024 - 10.2024
- Identified and resolved customer complaints concerning food or lodging.
- Maintained exacting standards of quality and performance.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Secretary's Assistant
Joab Construction,Engineering Services and Hardware(Zimbabwe)
11.2019 - 04.2020
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Service Representative
Lobels, Bulawayo
05.2020 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science In Nursing - Bachelor of Science in Nursing
Akademia Wincentego Pola University
Lublin/ Poland07.2024
Skills
- Fast learner
- Microsoft office
- Bookkeeping
- Multitasking and time management
- Clear communication
- Recordkeeping
- Document and file management
Languages
English
Advanced (C1)
German
Beginner (A1)
Polish
Beginner (A1)
Timeline
Hospitality Assistant
Dorada Cleaners
03.2024 - 10.2024
Customer Service Representative
Lobels, Bulawayo
05.2020 - 11.2020
Secretary's Assistant
Joab Construction,Engineering Services and Hardware(Zimbabwe)
11.2019 - 04.2020
Bachelor Of Science In Nursing - Bachelor of Science in Nursing
Akademia Wincentego Pola University
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