NSUBUGA DERRICK
Warszawa, Ul. Kopinska12/16
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Software and Hardware user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Enthusiastic IT Operations Associate polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. Proficient IT Technician offering more than 3 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.
Overview
4
4
years of professional experience
Work History
IT Operations Associate
Bayleaf limited natural living, Kampala,
2022.05 - 2022.11
- Resolved malfunctions with systems and programs through troubleshooting.
- Established requirements and developed tailored methodology to bolster management decision support reporting.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Evaluated and adopted new technologies to address changing industry needs.
- Researched and adopted new technologies to add value to existing offerings
ICT Technician
Spidd africa
Kampala, Uganda
2019.02 - 2022.05
- Spidd Africa (https://spiddafrica.com) is ICT solutions company that's offers fully managed IT services and project-based IT Solutions derrick duties were.
- Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Linked computers to network and peripheral equipment.
- Managed sales effort and operational planning by updating and tracking customer activity within company CRM system.
- Developed and built customer relationships to surpass sales goals and maintain and expand market penetration.
- Assessed customer's needs and coordinated with support groups to service customer.
- Managed over 50 customer calls per day thus resolved diverse range of technical issues across multiple system and applications for customers and end up-users across various time zones.
- Created and executed marketing and strategic territory plans by employing excellent organization and follow-through skills.
- Developed and built customer relationships to surpass sales goals and maintain and expand market penetration
- Managed sales effort and operational planning by updating and tracking customer activity within company CRM system.
- Created and executed marketing and strategic territory plans by employing excellent organization and follow-through skills
- Managed sales effort and operational planning by updating and tracking customer activity within company CRM system
Education
Master of Science - Engineering (computer Science)
University of Economics And Human Science Warsaw
Warsaw, Poland 2024
Bachelor’s Degree in Business Computing - Business Computing (Business IT Related)
Makerere University
Kampala, Uganda 05.2020
Skills
- Hardware Installation
- Issue Resolution
- Printers and Peripherals
- Network Security Measures
- Software Application Testing
- Quality Assurance Controls
- Training Junior Team Members
- Operating System Testing
- Hardware Replacement
- Web Security
- Computer Hardware Knowledge
- Remote Desktop Services
- Data Mining
- Business Processes and Procedures
Languages
English
Proficient
C2
Swahili
Upper intermediate
B2
Timeline
IT Operations Associate
Bayleaf limited natural living, Kampala,
2022.05 - 2022.11
ICT Technician
Spidd africa
2019.02 - 2022.05
Master of Science - Engineering (computer Science)
University of Economics And Human Science Warsaw
Bachelor’s Degree in Business Computing - Business Computing (Business IT Related)
Makerere University
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