Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Nurangis Asoulova

Nurangis Asoulova

Krakow

Summary

Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Trainer, Learning & Development

TeleTech
01.2025 - Current
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Led cross-functional team to update training curricula, keeping pace with industry changes.
  • Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.

Ramp Up Lead

Cognizant Technologies Solutions
06.2024 - Current
  • Trained junior team members and new hires in technical skills and industry resulting in quicker integration into the team''s workflow and increased productivity levels
  • Collaborated closely with research and development teams to bring innovative ideas from conceptualization through implementation stages.
  • Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
  • Collaborated with management to identify skill gaps and create targeted training initiatives.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Assisted in recruitment to build team of top performers.

Senior Process Executive

Cognizant Tegnology Solution
01.2022 - 06.2024
  • Analyzing and identifying content that is not in
    compliance with requirements and flag for action.
  • Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
  • Provided strategic and operational recommendations for improvement across departments.
  • Implemented robust quality control measures to minimize errors, reduce rework, and maintain customer satisfaction levels.
  • Making well-balanced decisions and helping to resolve inquires to defined policies and procedures.
  • Quality Team Backup


Customer Service Representative

CooldesignPro
07.2021 - 12.2021
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

BBA - International Management

University of Information Technogoly & Management
Poland
10.2023

High School Diploma -

Lycee Aga Khan
Tajikistan
07.2019

Skills

  • Subject matter expertise
  • Curriculum planning
  • Program management
  • Proficient in SQL
  • Curriculum creation
  • Computer technology
  • Assessment techniques
  • Coaching and development
  • Quality assurance
  • Strategic planning

Certification

University of Minnesota "Recruiting, Hiring and Onboarding Employees".

IBM "Product Management".

HRCI "Talent Acquisition"

IBM "Business Intelligence (BI) Essentials".

Languages

Persian
Native language
English
Advanced
C1
Russian
Proficient
C2
Spanish
Intermediate
B1

Timeline

Trainer, Learning & Development

TeleTech
01.2025 - Current

Ramp Up Lead

Cognizant Technologies Solutions
06.2024 - Current

Senior Process Executive

Cognizant Tegnology Solution
01.2022 - 06.2024

Customer Service Representative

CooldesignPro
07.2021 - 12.2021

BBA - International Management

University of Information Technogoly & Management

High School Diploma -

Lycee Aga Khan

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Nurangis Asoulova