Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Nuriya Vanjova

Nuriya Vanjova

Wroclaw

Overview

6
6
years of professional experience

Work History

KYC/ATO Support Specialist

Revolut
06.2021 - Current
  • Conducting thorough investigations to verify customer identities and assess risk levels.
  • Risk Assessment, Identifying suspicious customer behavior for potential money laundering, fraud, or terrorist financing.
    •Documentation and Reporting. Accurately documenting customer due diligence, including suspicious transactions and investigation reports.
    • Collaboration with different teams such as AML, TMR, FIU, Screening, CXS, Retail, Supports, Wealth and Trading, MAT.
    •Providing astonishing customer support experience with maximum customer satisfaction rate.
  • Post-onboarding Trainer, and Pre-Onboarding training.
  • Shift Lead Assistance
  • Watchman and shift supervisor, assuring agents comply with the guidelines of support and provide feedback to the questions asked outside their knowledge base.
    • Guru escalations, and handling complaints.
    • Expert on using special internal tools such as JIRA, Onfido
  • Managed to resolve approximately 50 chats per day
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored systems in operation and quickly troubleshot errors.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Communicated with clients to verify roots and causes of computer problems.
  • Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
  • Offered assistance in implementing and developing training programs.

Sales Associate/Customer Service Representative

Boostmobile
05.2018 - 10.2019
  • Providing exceptional customer service and sales support in a fast-paced cell phone retail environment
  • Processing transactions accurately and efficiently while maintaining a welcoming and organized store environment
  • Collaborating with team members to exceed sales targets and contribute to a cohesive and successful sales team
  • Staying updated on industry trends, new products, and promotions to effectively assist customers

Education

Master of Arts - Business Management

University Information Technology And Management
Rzeszow, Poland
11.2021

Bachelor of Arts - Economics

University Information Technology And Management
Rzeszow, Poland
11.2019

High School Diploma -

Aga Khan Lycee
Khorog, Tajikistan
06.2016

Skills

  • Microsoft tools/Excell
  • Teamwork and Collaboration
  • Organizational Skills
  • Ethical Conduct
  • Time Management
  • Excellent Communication skills
  • Astonishing Attention to Details
  • Great Compliance Knowledge
  • Adaptability
  • Conflict Resolution
  • Growth Mindset
  • Creative Problem-Solving
  • Resilience

Languages

Persian
Native language
Russian
Upper intermediate
B2
Polish
Elementary
A2
English
Advanced
C1

Additional Information

Niniejszym wyrażam zgodę na przetwarzanie i przechowywanie moich danych osobowych zawartych w niniejszym życiorysie/CV w celach rekrutacyjnych. Rozumiem, że informacje te będą wykorzystywane wyłącznie w celu potencjalnych możliwości zatrudnienia i mogą być udostępniane wewnętrznie w ramach organizacji. Potwierdzam, że podane dane są dokładne i aktualne zgodnie z moją wiedzą.

Timeline

KYC/ATO Support Specialist

Revolut
06.2021 - Current

Sales Associate/Customer Service Representative

Boostmobile
05.2018 - 10.2019

Master of Arts - Business Management

University Information Technology And Management

Bachelor of Arts - Economics

University Information Technology And Management

High School Diploma -

Aga Khan Lycee

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Nuriya Vanjova