Nyarai S. Bungare
Jabłonka
Summary
Dedicated and detail-oriented professional with 6 years of experience in administrative and coordination roles. Proven expertise in streamlining office operations, managing calendars, and facilitating seamless communication between teams. Adept at utilizing technology for efficient project management and documentation. Strong organizational and multitasking skills, with a track record of meeting deadlines and exceeding expectations. Exceptional interpersonal and communication abilities, fostering positive relationships with both internal and external stakeholders. Demonstrated problem-solving skills and a commitment to maintaining the highest standards of confidentiality. Eager to contribute my skills in coordination and administration to drive operational efficiency and success within a dynamic and collaborative work environment.
Overview
7
7
years of professional experience
Work History
Warehouse Operative
Kabanos
10.2022 - Current
- Consistently achieve 100% of daily production targets by through efficient and organized work practices.
- Achieve a 99% accuracy rate in order picking, reducing errors and ensuring timely and correct shipments to customers.
- Maintain a 100% safety record by adhering to all safety guidelines and protocols, contributing to a secure working environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Maintain an excellent attendance record, demonstrating reliability and commitment to the job.
- Implement improved packaging methods, reducing waste and ensuring products are well-protected during transit.
- Organized and detail-oriented with a strong work ethic.
Hub Administrator
United Parcel Service Company (UPS)
06.2021 - 05.2022
- Implemented inventory control measures, reducing discrepancies by 15% and ensuring accurate tracking of stock levels.
- Established effective communication channels with various departments, resulting in a 25% reduction in communication-related delays and errors.
- Proactively identified and implemented continuous improvement initiatives, contributing to a culture of innovation and adaptability within the hub.
- Oversaw the coordination of inbound and outbound shipments, optimizing routes and resources to enhance overall productivity.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Developed and maintained comprehensive performance reports to assess hub efficiency and identify areas for improvement.
- Conducted regular safety training sessions and audits to minimize accidents and injuries.
Customer Service Agent
DNATA Travel Services
01.2019 - 05.2021
- Achieved a 20% increase in customer satisfaction scores by implementing personalized service approaches and resolving issues promptly.
- Successfully decreased average response time by 30%, enhancing overall customer experience and meeting or exceeding service level agreements.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Collaborated with team members and cross-functional teams to develop innovative solutions for complex customer problems.
- Implemented retention strategies to strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Maintained a 95% accuracy rate in adherence to quality assurance standards, ensuring consistent and high-quality service delivery.
Administrative Office Coordinator
Government Of Zimbabwe
06.2017 - 07.2018
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Successfully managed complex calendars for executives, optimizing scheduling and reducing conflicts.
- Ensured document accuracy and compliance with state standards.
- Maintained a 100% record in safeguarding confidential data.
Education
Certification - Human Resources Management And Administration
Institute of People’s Management Zimbabwe
Harare, ZimbabweDiploma - Human Resources Management And Administration
Institute of Administration And Commerce
Harare, ZimbabweCertification - Air Ticketing & Reservations
MNR Talent And Skills Development Institute
DubaiSkills
- Training and Development
- CRM Software
- Customer Service
- Team Coordination
- Quality Control
- Schedule Coordination
- Problem Solving
- Attention to Detail
- Organizational Skills
- Strong Communication
- Data Entry and Record Keeping:
- Office Administration:
Timeline
Warehouse Operative
Kabanos
10.2022 - Current
Hub Administrator
United Parcel Service Company (UPS)
06.2021 - 05.2022
Customer Service Agent
DNATA Travel Services
01.2019 - 05.2021
Administrative Office Coordinator
Government Of Zimbabwe
06.2017 - 07.2018
Certification - Human Resources Management And Administration
Institute of People’s Management Zimbabwe
Diploma - Human Resources Management And Administration
Institute of Administration And Commerce
Certification - Air Ticketing & Reservations
MNR Talent And Skills Development Institute
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