Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

KEITH KATSANDE

Gdansk

Summary

I am a highly focused individual with a fierce desire for improvement. Every new level required, I attend to it without hesitation to gain expertise and experience. In addition, I eloquently communicate and build relationships that grow the business.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Specialist

US Bank
06.2024 - Current
  • Working with the customer success team to determine the best metrics to track for each assigned account or set of accounts.
  • Keeping a customer account overview and monitoring metrics associated with customer satisfaction, customer goals, and business needs.
  • Assisting customer support and success in dealing with customer service issues and requests.
  • Actively listen to customers, ask clarifying questions, and document details accurately
  • Follow standard operating procedures and compliance guidelines during each customer interaction
  • Fraud Monitoring on customer accounts

Financial Operations Associate

Broadridge
10.2023 - 05.2024
  • Demonstrated exceptional adaptation to a new working environment /systems and became the front role associate for crucial financial reports which are sent daily to Relationship Managers, Directors & High level Financial institutions.
  • Assisting with the preparation of operating budgets, financial statements, and reports of financial institutions/banks. Managing accounting records, issuing invoices, and handling payments.
  • Informing Relationship Managers regarding any accounting discrepancies.
  • Analysing financial data and assisting with audits, reviews, tax preparations, and tax payments
  • Updating financial spreadsheets and reports with the latest available data.
  • Transaction Fraud Monitoring.
  • Training new colleagues on Complex workflows.
  • Analysing client’s Derivatives/securities

Content Validator

Lionbridge
03.2023 - 12.2023
  • Reviewing data entry errors to ensure that they are corrected before the data is used in any models or reports
  • Reviewing research proposals to determine if they meet the study’s objectives and ethical standards
  • Ensuring that data has been properly collected, analysed, and reported on
  • Recommending changes to research methods to improve results

English Tutor

Na Jezykach Centrum Jezykowo-Szkoleniowe
11.2022 - 02.2023
  • Company Overview: Language Training Centre, Poland
  • Performed exercises with students to improve vocabulary through conversations
  • Made thorough examinations of each student's reading comprehension skills
  • Prioritised Individual lessons to boost students' confidence
  • Organised classroom debates and assigned homework
  • Language Training Centre, Poland

Logistics Dispatcher

American International Logistics Inc
03.2022 - 09.2022
  • Company Overview: Texas, USA
  • Attended to customer needs and inquiries
  • Established, developed, and maintained positive business, customer, and driver relationships
  • Monitoring Driver logs
  • Customer Relationship Management
  • Handling customer financial transactions
  • Data Entry with software programs
  • Oversee the route and track the delivery status of clients vehicles
  • Texas, USA

Education

Bachelor's Degree - Economics

Ternopil National Economic University
07.2022

Bachelor's Degree - Business Management

WSB Merito Gdansk University
Gdańsk, Poland

IGCSE & GSCE -

High Achievers Educational Centre
Harare
11.2016

Skills

  • Compliance and Regulations
  • Customer Service
  • Use of SQL (SSRS)
  • Financial Analysis
  • Problem-Solving
  • Financial Reporting
  • Anti-Fraud Monitoring
  • MS Excel /MS Office
  • Client Relationship Management
  • Data Entry / Attention to detail
  • Communication
  • Operations/Treasury
  • Management

Certification

Certificate For Accounting & Financial Statement Analysis, 2024

References

  • Shanee Palmer-Hodges, Manager, Broadridge, +17209565436, Shanee.palmer-hodges@broadridge.com
  • Agata Kubicza, Director, Na Jezykach Centrum Jezykowo-Szkoleniowe, +48730780260
  • Stefanie Cruz, Supervisor, American International Logistics Inc., +1 682 291 5834
  • Karina Winiarek, Supervisor, LionBridge Technologies Inc., +48502208606, karina.winiarek@lionbridge.com

Languages

English
Bilingual or Proficient (C2)
Ukrainian
Elementary (A2)

Timeline

Operations Specialist

US Bank
06.2024 - Current

Financial Operations Associate

Broadridge
10.2023 - 05.2024

Content Validator

Lionbridge
03.2023 - 12.2023

English Tutor

Na Jezykach Centrum Jezykowo-Szkoleniowe
11.2022 - 02.2023

Logistics Dispatcher

American International Logistics Inc
03.2022 - 09.2022

Bachelor's Degree - Economics

Ternopil National Economic University

Bachelor's Degree - Business Management

WSB Merito Gdansk University

IGCSE & GSCE -

High Achievers Educational Centre

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KEITH KATSANDE