Nyasha Mhlanga
Summary
Adaptable and dependable young woman who's attentive to details and always on-time with assignments. Clear communicator and easy collaborator ready to help staff with diverse needs. Brings strong computer skills and adaptability for changing assignments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Foundever (Bloc Inc)
10.2022 - 04.2024
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
- Assisted customers with product-related questions, feedback and complaints
- Maximized customer satisfaction by resolving service issues promptly
- Handled customer inquiries and suggestions courteously and professionally.
- Built rapport with customers through courteous and professional communications
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Consultant
Busy Curve
01.2021 - 04.2022
- Liaised with customers to determine needs and provide recommendations
- Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills
- Maintained friendly and professional customer interactions
- Educated customers on available processes and services
- Secured long-term accounts, providing recommendations to promote brand effectiveness and product benefits
- Contacted customers after sales to assess satisfaction and offer additional products and services
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Education
Finance and Accounting -
Vistula University
Warsaw, Poland06.2025
GCE Advanced Level Accounting -
Sandon Academy
01.2020
GCE Advanced Level Business -
Sandon Academy
01.2020
GCE Advanced Level Mathematics -
Sandon Academy
01.2020
Skills
- Excellent communication skills with co-workers & management
- MS Office proficiency
- Team oriented personality
- Diligent when managing workloads and prioritizing tasks
- Salesforce expertise
- Data Entry
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
Languages
English (Native)
Volunteering
Interact Club 2020- Present
Timeline
Customer Service Representative
Foundever (Bloc Inc)
10.2022 - 04.2024
Sales Consultant
Busy Curve
01.2021 - 04.2022
Finance and Accounting -
Vistula University
GCE Advanced Level Accounting -
Sandon Academy
GCE Advanced Level Business -
Sandon Academy
GCE Advanced Level Mathematics -
Sandon Academy
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