Nyasha Mupanduki

Adept at navigating high-stress scenarios, I elevated customer loyalty and retention for Teleperformance through exceptional problem-solving and active listening. Expert in Microsoft Excel and complaint resolution, my approach significantly improved client relations, underscoring my ability to transform challenges into positive outcomes. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.