Nyasha Mupanduki
Warsaw
Summary
With experience in global customer service, client relations, and support communications since 2023, I offer a solid background in customer interactions and service solutions. Prioritizing conflict resolution, communication, and problem-solving, I consistently guarantee customer satisfaction and loyalty. As an effective team collaborator, I adapt to changing needs and always aim to achieve results through efficient and empathetic service. My reputation for reliability and proactive approach positions me as an asset in meeting both customer and organizational goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
11.2023 - 01.2025
- Managed customer inquiries and complaints via phone, email, and social media, ensuring a high level of customer satisfaction.
- Assisted in training new customer service representatives, providing guidance on company policies, and best practices.
- Implemented a new ticketing system that reduced response time by 30%, improving overall efficiency.
- Collaborated with the marketing team to provide feedback on customer preferences and trends, contributing to the development of targeted marketing campaigns.
- Received the Employee of the Month award three times for outstanding performance and dedication to customer service.
Education
Finance And Accounting - Accounting And Finance
Vistula University
Warsaw PolandSkills
- Excellent communication
- Problem solving
- Patience and empathy
- Multitasking
- Proficiency with computers
- Active listening
- Conflict Resolution
- Attention to detail
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Education
true
Timeline
Customer Service Representative
Concentrix
11.2023 - 01.2025
Finance And Accounting - Accounting And Finance
Vistula University
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