Nyashadzashe Rose Nyatsanga
Rzeszów
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A hardworking and driven individual who isn't afraid to face a challenge.
Overview
1
1
year of professional experience
Work History
Truck Dispatcher
City Speeds Logistics
Harare Zimbabwe
05.2022 - 02.2023
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
Customer Service Representative
Pick N Pay
Kadoma Zimbabwe
02.2022 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor Of Science - Nursing
University of Information Technology And Management
Rzeszów PolandSkills
- Product Knowledge
- Consultative Sales
- Call Management
- Complaint resolution
- Scheduling
Languages
English
Bilingual or Proficient (C2)
Shona
Bilingual or Proficient (C2)
References
SHINGAI RACHAEL GOMBINGO
CITY SPEEDS LOGISTICS
PHONE NUMBER : +263 78 622 0000
EMAIL: shingaigombingo@gmail.com
SUE BEVERLY MAKANI
PICK N PAY
PHONE NUMBER : +44 7593 658712
EMAIL : msuebevmaspunky@gmail.com
Timeline
Truck Dispatcher
City Speeds Logistics
05.2022 - 02.2023
Customer Service Representative
Pick N Pay
02.2022 - 05.2022
Bachelor Of Science - Nursing
University of Information Technology And Management