Nyiramunyana Marie Josee
Poznan
Overview
6
6
years of professional experience
Work History
House Keeper
Novotel Poznań
10.2023 - 09.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Helpdesk Representative
NGANA TECH
01.2020 - 01.2021
- Manage amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and or alternatives
- Build and maintain good customers relationship
- Achieve personal and team qualitative and quantitative target
Customer service representative
MTN Rwanda
12.2018 - 12.2020
- Assist and solve customer problems through both telephones and respond to emails
- Recording and maintaining customer information
- Handling customers' complaints according to the business policy
- Collaboration and supporting team to deliver to reach the target
- Compiling reports on overall customer satisfaction
Education
Graduate - Logistics Management
WSHIU University
Poznan09.2024
High school Diploma - General knowledge in the field of Science: Mathematics, Economics and Geography
STENA Secondary School
Uganda11.2019
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- MS Teams
- High-level communication
- Cooperation ability
- Proactive self-development
- Knowledge retention
- Knowledge recall
Data Processing Agreement
I hereby agree to the processing of personal data contained in my application for the purpose necessary for the recruitment process pursuant to the Personal Data Protection Act of 29 august 1997(Journal of Laws 2015, item 2135,2281,2016 items 195,6777)
Personal Information
Nationality: Rwanda
Hobbies and Interests
- Adventure
- Reading
- Travelling
- Vacation
- Music
Organizations Associations Activities
- Member of language group - STENA Secondary School
- Member of International student group - STENA Secondary School
- Member of school representative committee - STENA Secondary School
- Introduction to service management with ITIL 4
- MERN Stack React Node E-commerce full stack course (Udemy)
Languages
English
Advanced (C1)
French
Beginner (A1)
Timeline
House Keeper
Novotel Poznań
10.2023 - 09.2024
Helpdesk Representative
NGANA TECH
01.2020 - 01.2021
Customer service representative
MTN Rwanda
12.2018 - 12.2020
High school Diploma - General knowledge in the field of Science: Mathematics, Economics and Geography
STENA Secondary School
Graduate - Logistics Management
WSHIU University
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