Nyoxane Chavele
Warsaw
Summary
Customer-focused professional pursuing a degree in Cybersecurity with over a year of hands-on experience in customer service, hospitality, and retail operations. Skilled in conflict resolution, multitasking, and building rapport with guests and clients. Successfully served and supported over 1,500 customers at Matola Supermarket and Pole Hotel. Consistently recognized for professionalism, empathy, and effectiveness in resolving issues, leading to a 35% improvement in customer satisfaction. Received 60+ five-star reviews for delivering prompt, personalized service. Strong foundation in business operations, communication, and technology with a passion for enhancing user experiences in customer-facing or cybersecurity environments.
Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.
Overview
1
1
year of professional experience
Work History
Internship
Southern Sun Maputo
- Shadowed customer service and hospitality professionals
- Assisted with guest support and administrative operations
- Gained insight into hotel service workflows and guest experience strategies
- (4 Days)
Receptionist
Pole Hotel
03.2024 - 09.2024
- Served over 800 hotel guests, resolving issues promptly and professionally
- Delivered tailored recommendations on local attractions, boosting guest satisfaction
- Took bookings via phone, online platforms, and in-person interactions
- Maintained accurate financial records, handled deposits and currency exchange
- Welcomed guests with warmth and professionalism, earning over 60 five-star reviews
- Contributed to the hotel’s positive online reputation through consistent service excellence
Assistant Manager
Matola Supermarket
11.2023 - 03.2024
- Handled over 700 customer interactions, resolving complaints and improving issue triaging speed
- Led efforts that improved customer satisfaction by 30% based on internal feedback
- Scheduled and managed employee shifts, providing cover during absences
- Monitored stock levels, reordered products, and optimized inventory procedures
- Oversaw cash operations and reconciliations, ensuring transaction accuracy
- Assisted with opening/closing duties, return processing, and client requests
Education
Cybersecurity
University of Economics and Human Sciences
07.2025
Skills
- Front desk operations
- Microsoft Office proficiency
- Administrative support
- Effective multitasking
- Computer skills
- Team collaboration
- Goal-oriented mindset
- Interpersonal and social skills
- Attention to detail
- Professionalism and etiquette
- Outstanding communication skills
- Quality control
Languages
Portuguese: Native
English: Fluent
Community Service
Supported community outreach programs focused on social impact and cooperation, Strengthened communication, planning, and team collaboration skills, 20 Hours
Timeline
Receptionist
Pole Hotel
03.2024 - 09.2024
Assistant Manager
Matola Supermarket
11.2023 - 03.2024
Internship
Southern Sun Maputo
Cybersecurity
University of Economics and Human Sciences
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