Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Certification
Timeline
Generic

NZAYISENGA PRINCE

Warsaw

Summary

Experienced in Junior IT support, customer service, hardware maintenance, and administration. Proficient in issue resolution, ensuring optimal system functionality. Holder of the Google IT Support Professional Certificate, committed to staying abreast of the latest technologies for ongoing professional development. Ready to contribute to a dynamic IT team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

L1 Customer Support Associate

Concentrix
05.2023 - 01.2024
  • Boosted customer loyalty by 95% in delivering personalized support and leveraging technology for efficient issue resolution
  • While leveraging technology for efficient issue resolution
  • I was recognized for delivering exceptional service, enhancing client satisfaction consistently

L1 Support (system Support)

MTN RWANDA
11.2020 - 12.2021
  • Working on the first line of IT support L1, my daily challenges included responding to a large number of emails, phones, calls, and video chats to resolve, diagnose and troubleshoot PC failure, network, and mobile
  • My task was to solve and schedule appropriate maintenance of all these cases
  • I have solved more than thousands of different cases during my employment with my customer satisfaction lever 5% above companies average and efficiency ranking higher among the best

Education

Bacherol degree - International Business

Wyższa Szkoła Gospodarki University of Economy
Bydgoszcz Poland
02.2025

Diploma - Computer and electronics service

APADE
Kigali Rwanda
11.2019

Skills

  • Installing microsoft server 2019 on oracle virtualbox Machines
  • Configuring and setting up microsoft 365
  • Managing users accounts in Active directory and office 365
  • Installing , Configuring and troubleshooting computers and other IT office equipment
  • Configuring , administering and updating windows, Mac, Linux operating systems on user devices
  • Basics of Python
  • End user Training
  • Critical Thinking
  • Problem-Solving

Languages

English
Proficient
C2
Kinyarwanda
Proficient
C2
Polish
Upper intermediate
B2
French
Beginner
A1

Hobbies and Interests

I'm passionate about blogging & technology

I Build DIY FPV Drones and Planes

To fly them as Hobby

Certification


  • Google IT Support Professional by Google on Coursera - April 23, 2023
  • Advance Your Skills as an IT Help Desk Specialist on LinkedIn -September 22,2022

Timeline

L1 Customer Support Associate

Concentrix
05.2023 - 01.2024

L1 Support (system Support)

MTN RWANDA
11.2020 - 12.2021

Bacherol degree - International Business

Wyższa Szkoła Gospodarki University of Economy

Diploma - Computer and electronics service

APADE

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