Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
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OKIKIOLA AROLAWUN

Poznan

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative. Ready to help the team achieve company goals. Strong communication and interpersonal skills with a good understanding of seamless customer understanding.

Overview

6
6
years of professional experience

Work History

Restaurant Chef Instructor

McDonalds
12.2021 - Current
  • Trained and coached kitchen workers, resulting in improved employee knowledge and increased productivity.
  • Maintained well-organized mise en place to keep work consistent.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.

Customer Service Manager

Coca-Cola MDP OLUMIRRORONE
12.2019 - 10.2021
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Followed through with client requests to resolve problems.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Customer Service Representative

Xceland Global Resource
05.2017 - 09.2019
  • Answered a constant flow of customer calls with minimal wait times.
  • Meet personal and customer service team sales targets by call-handling quotas
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Generating sales leads and Updating account information to maintain customer records.
  • Provide accurate, valid, and complete information by using the right method/tools
  • Building a sustainable relationship and trust with customer accounts through open and interactive communications
  • Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
  • Developed customer service policies and procedures to meet and exceed industry service standards.


Education

Master of Science - science

Uniwersytet Przyrodniczy W Poznaniu
Poznan, Poland.
07.2023

Bachelor of Science - science and technology

The Federal University Of Ibadan
Ibadan Oyo State.
07.2019

Skills

  • Professional Relationships
  • Complex Problem-Solving, Forecasting, Planning, and Scheduling
  • Verbal and Written communication
  • Operational Standards
  • Microsoft Excel Microsoft Office tools and basic knowledge of SAP
  • Health Code Requirements,
  • Hospitality Service Expertise
  • Cultural Awareness
  • Process Optimization and System Implementation
  • Customer Relationship Management and Needs Assessments
  • Problem-Solving Ability, Managing Multiple Tasks
  • Project Management Abilities
  • Critical Thinking and Self Motivated
  • Customer Retention Strategies and Call Center Operations

HOBBIES

Cooking is what I love to do since I was old enough to make dishes in the kitchen, my mum and dad are good cooks who taught me how to make dishes. Soccer is my best sports game and is very good at it, playing scrabble is a very interesting and challenging game for me to learn new words and meanings and also to practice time management. finally, music is what says to be food for the soul and mind, traveling and visiting places is what I enjoy doing often because it helps me to learn about other cultures and understand the beliefs and traditions of other people in the world.

Timeline

Restaurant Chef Instructor

McDonalds
12.2021 - Current

Customer Service Manager

Coca-Cola MDP OLUMIRRORONE
12.2019 - 10.2021

Customer Service Representative

Xceland Global Resource
05.2017 - 09.2019

Master of Science - science

Uniwersytet Przyrodniczy W Poznaniu

Bachelor of Science - science and technology

The Federal University Of Ibadan

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OKIKIOLA AROLAWUN