Summary
Overview
Work History
Education
Interests
Certificates And Trainings
Timeline
Generic

Okojew Daniel

IT Analyst
Kraków

Summary

Experienced IT Asset Manager with strong expertise in managing and maintaining IT asset databases and lease contracts within ServiceNow environments. Skilled in process automation, data accuracy, and cross-team collaboration to enhance compliance and audit readiness. Proven ability to identify and resolve data inconsistencies, train support teams, and drive adoption of ITSM tools as trusted sources of truth.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

IT Configuration Analyst

Westinghouse Electric Company
11.2023 - Current
  • Managed and maintained the CMDB, ensuring accuracy and data integrity across IT asset records.
  • Created and maintained lease asset contracts and asset records in ServiceNow, ensuring data consistency and audit readiness.
  • Performed daily reviews of asset changes and proactively identified data inconsistencies; collaborated with ServiceNow administrators to resolve issues and improve system reliability.
  • Collaborated with the team to promote ServiceNow as the single source of truth for IT asset data, supporting adoption and data quality improvements.
  • Streamlined IT asset management processes by automating asset creation, bulk modifications, and contract assignment workflows.
  • Conducted training sessions for IT support groups on proper data update procedures and ServiceNow best practices.
  • Created and maintained a OneNote knowledge base with step-by-step guides

IT Specialist

Oknoplast
09.2022 - 10.2023
  • Database management (SSMS)
  • Reports creation (Power BI)
  • Active Directory management
  • Remote end user support
  • Windows Server management

License Administrator

Stefanini Poland
05.2021 - 08.2022
  • Managing licenses' database for PMI factories
  • Project's budget management and optimization of costs
  • Reports creation
  • Contact with vendors and acquisition of new licenses
  • Governance meetings with affiliates' representatives globally
  • Knowledge of managed software's basic functionalities and initial support for users
  • Servicenow (SNOW) management

Desktop Technician (ON SITE SUPPORT)

Stefanini Poland - Delegation
07.2020 - 05.2021
  • Provided end-user support for internal applications, operating systems (Windows 7/10), and various workplace software.
  • Conducted diagnostics, repair, and lifecycle management of IT equipment, including stock management and asset tracking.
  • Performed server monitoring, database performance checks, and log analysis to ensure system stability.
  • Managed Active Directory (shared resources) and supported SCCM deployment processes.
  • Conducted training for sales teams on internal applications and best practices.
  • Collaborated on CMDB projects and updated asset and configuration records in ServiceNow (SNOW).
  • Documented system changes and maintained records to support compliance and audit requirements.
  • Supported meeting room equipment and performed daily functionality checks to ensure readiness.
  • Contributed to the administration of internal tools (Control-M, ISMS) and coordinated with cross-functional teams for issue resolution.

Support Engineer (First Level Support) for PMI

Stefanini Poland
12.2019 - 07.2020
  • Configuration of operating systems
  • Installation of different user programs according to workplace requirements
  • Diagnostic issues with software and hardware
  • Active Directory management
  • Remote end user support
  • Use of office software and devices
  • Work in a team
  • Providing support with internal application
  • Incident management in SNOW

Driver

Uber
06.2017 - 01.2019

Education

MECHANICS AND MACHINE DESIGN -

Politechnika Krakowska im. Tadeusza Kościuszki
01.2016 - 01.2018

INFORMATION TECHNICIAN - undefined

Zespół Szkół Technicznych i Ogólnokształcących w Jarosławiu
01.2012 - 01.2016

Interests

Video editing

Cooking and exploring gourmet recipes

Drone piloting and aerial photography

Challenging and adventurous travel experiences

Certificates And Trainings

  • CISCO IT Essentials, 04/2014
  • CISCO CCNA, 10/2014
  • Transact - SQL, 11/2022

Timeline

IT Configuration Analyst

Westinghouse Electric Company
11.2023 - Current

IT Specialist

Oknoplast
09.2022 - 10.2023

License Administrator

Stefanini Poland
05.2021 - 08.2022

Desktop Technician (ON SITE SUPPORT)

Stefanini Poland - Delegation
07.2020 - 05.2021

Support Engineer (First Level Support) for PMI

Stefanini Poland
12.2019 - 07.2020

Driver

Uber
06.2017 - 01.2019

MECHANICS AND MACHINE DESIGN -

Politechnika Krakowska im. Tadeusza Kościuszki
01.2016 - 01.2018

INFORMATION TECHNICIAN - undefined

Zespół Szkół Technicznych i Ogólnokształcących w Jarosławiu
01.2012 - 01.2016

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Okojew DanielIT Analyst