Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager
Oksana Polyukhovych

Oksana Polyukhovych

Krakow

Summary

Experienced account manager with a strong background in client support and customer service. Over three years of professional experience, including roles as an Account Manager and Support Manager, excelling in client-oriented service, conflict resolution, and documentation management. Also experienced in customer support and administrative roles, demonstrating strong communication, teamwork, and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Account Manager

Golden Staff Study
08.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Assisted in preparing detailed budget reports, enabling better financial planning and analysis.

Customer Support Manager

Golden Staff Study
06.2023 - 08.2024
  • Developed strong relationships with clients through consistent communication and proactive problemsolving.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Successfully completed multiple high-priority projects simultaneously under tight deadlines while maintaining a high level of quality control.
  • Assisted in the preparation of budget reports for better financial management.

Customer Support Manager

Cpaecom.com
10.2021 - 02.2022
  • Delivered exceptional customer support, addressing complex issues promptly and effectively to maintain client satisfaction levels.
  • Collaborated with team members to ensure seamless service delivery and consistent customer support.
  • Managed customers' accounts

Receptionist

Patio Di Fiori
10.2020 - 09.2021
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new staff members in customer service techniques and hotel operations.

Sales Assistant

LPP Ukraine
05.2018 - 08.2018
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to achieve a cohesive and efficient store environment.

Education

Bachelor of Arts - Philology

Lesya Ukrainka Volyn National University
Lutsk, Ukraine
06.2021

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Strategic Planning
  • Documentation And Reporting
  • CRM Systems
  • Team Training

Languages

Ukrainian
Native language
English
Upper intermediate
B2
French
Elementary
A2
German
Beginner
A1
Russian
Advanced
C1

Timeline

Account Manager

Golden Staff Study
08.2024 - Current

Customer Support Manager

Golden Staff Study
06.2023 - 08.2024

Customer Support Manager

Cpaecom.com
10.2021 - 02.2022

Receptionist

Patio Di Fiori
10.2020 - 09.2021

Sales Assistant

LPP Ukraine
05.2018 - 08.2018

Bachelor of Arts - Philology

Lesya Ukrainka Volyn National University

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Oksana Polyukhovych