Oksana Shevchuk
Cracow
Summary
Innovative and results-driven professional with extensive experience in leadership, data analytics, and account management. Adept at guiding high-performing teams, optimizing processes, and driving business success through strategic planning and operational excellence. Strong ability to mentor, build relationships, and implement effective problem-solving strategies in dynamic environments.
Overview
12
12
years of professional experience
Work History
Team Leader
Cognizant
11.2022 - Current
- Lead a high-performing team through a strategic transition, enhancing problem-solving, critical thinking, and analytical skills
- Provide mentorship, guidance, and career development to team members
- Manage multiple workflows, ensuring SLA compliance and operational efficiency
- Collaborate with internal stakeholders, including TLs, QAs, Trainers, and SDMs, to drive performance improvements
- Develop work schedules and strategic planning to optimize resources
Senior Quality Assurance Specialist
Cognizant
02.2022 - 11.2022
- Developed and improved operational guidelines to enhance quality and compliance
- Provided in-depth analysis and validation of process requirements
- Acted as a key communication link between teams and clients, ensuring smooth execution of quality control measures
Senior Process Executive with German
Cognizant
01.2021 - 02.2022
- Ensured process accuracy and efficiency across teams
- Provided mentorship to junior staff, enhancing their skill sets and operational understanding
- Collaborated with cross-functional teams for seamless process alignment
Junior Account Manager with German (Operational Department, Ukraine Marketplace)
Admitad
09.2020 - 12.2020
- Developed and maintained long-term partnerships
- Increased partner engagement and activity within the marketplace ecosystem
- Managed the internal accounting system of the marketplace
Content Specialist with German
Cognizant
11.2017 - 05.2020
- Investigated and resolved content-related issues to ensure compliance and user safety
- Responded to user inquiries with accuracy, empathy, and efficiency
- Maintained up-to-date knowledge of policies and guidelines for content moderation
Au Pair
01.2016 - 01.2017
- Provided childcare and household support
English-German Translator
DI Support
01.2016 - 12.2016
- Specialized in web marketing and technical translations
Gas Station Cashier
OMV-A 3
01.2015 - 12.2015
- Assisted customers and handled transactions
Private Tutor
01.2013 - 01.2015
- Provided language tutoring in English and German
Customer Service Representative
Interquell GmbH
01.2014 - 12.2014
- Managed customer inquiries and complaints
Education
Master’s Degree - German and English Translation
Volodymyr Vynnychenko Central Ukrainian State University
01.2017
German
Sprachschule Aktiv Karlsruhe
Karlsruhe04.2016
Skills
- Leadership & Team Management
- Process Optimization & Data Analytics
- Strategic Planning & Workflow Management
- Quality Assurance & Compliance
- Stakeholder Communication & Relationship Building
- Problem-Solving & Critical Thinking
Languages
English
German
Polish
Russian
Ukrainian
Awards
- Rising Star Award, 2020, Recognized for outstanding performance and leadership.
- Employee of the Year, 2024, Cognizant Poland, Awarded for excellence in performance and contributions.
Timeline
Team Leader
Cognizant
11.2022 - Current
Senior Quality Assurance Specialist
Cognizant
02.2022 - 11.2022
Senior Process Executive with German
Cognizant
01.2021 - 02.2022
Junior Account Manager with German (Operational Department, Ukraine Marketplace)
Admitad
09.2020 - 12.2020
Content Specialist with German
Cognizant
11.2017 - 05.2020
Au Pair
01.2016 - 01.2017
English-German Translator
DI Support
01.2016 - 12.2016
Gas Station Cashier
OMV-A 3
01.2015 - 12.2015
Customer Service Representative
Interquell GmbH
01.2014 - 12.2014
Private Tutor
01.2013 - 01.2015
Master’s Degree - German and English Translation
Volodymyr Vynnychenko Central Ukrainian State University
German
Sprachschule Aktiv Karlsruhe
Similar Profiles
Vaishali GuptaVaishali Gupta
Programmer Analyst at CognizantProgrammer Analyst at Cognizant
Ben Christopher PeralesBen Christopher Perales
Senior Process Executive at CognizantSenior Process Executive at Cognizant
Sudharsan SSudharsan S
Developer at CognizantDeveloper at Cognizant